Terms of service
Last updated: August 9, 2026
Welcome to Robaoa. These Terms of Service govern your access to and use of robaoa.com and your purchase of products from Robaoa.
Robaoa is operated by OZAOA LTD, a company registered in England and Wales.
Please read these Terms of Service carefully before using our website or placing an order.
By accessing our website, creating an account, or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.
These Terms should be read together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refund Policy, Order Cancellation Policy, and Payment Policy.
1. About Robaoa
Brand: Robaoa
Legal Company: OZAOA LTD
Company Number: 16623048
Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom
Customer Support Email: help@robaoa.com
Customer Support Phone: +44 7441 484799
2. Eligibility
Robaoa's website and purchasing services are intended for adults.
You must be at least 18 years old, or otherwise have the legal capacity required in your jurisdiction to enter into a binding transaction, to place an order with Robaoa.
Robaoa does not intentionally offer its purchasing services directly to children under 18.
3. Use of Our Website
You may use robaoa.com for lawful personal shopping, browsing, account management, customer service, and other purposes made available through the website.
You must not use our website in a way that is unlawful, fraudulent, malicious, abusive, or that interferes with the operation or security of the website.
4. Prohibited Uses
You must not knowingly use Robaoa to:
- Violate applicable law or regulation;
- Commit or facilitate fraud;
- Submit false or misleading information;
- Use another person's identity or payment information without authorization;
- Introduce malware, viruses, malicious code, or harmful technology;
- Attempt to gain unauthorized access to accounts, systems, or data;
- Interfere with website security or normal website operation;
- Scrape or extract website content through methods that violate applicable law or our rights;
- Attempt to bypass security, fraud-prevention, or access-control measures;
- Harass, threaten, or abuse customers, employees, or service providers;
- Use the website for unlawful commercial activity; or
- Infringe the intellectual property rights of Robaoa or another person.
5. Product Information
We aim to provide accurate information about products offered on Robaoa, including product titles, descriptions, photographs, colors, sizes, materials, prices, and other relevant details.
Customers should review the applicable product page before placing an order.
Product characteristics may vary slightly due to manufacturing tolerances, material characteristics, photographic lighting, screen settings, or other reasonable factors.
Nothing in this section permits Robaoa to supply goods that materially differ from what was described or otherwise fail to meet rights that apply under applicable consumer law.
6. Product Images and Colors
We make reasonable efforts to display product images and colors accurately.
The appearance of colors may vary depending on your monitor, mobile device, display settings, lighting, and other technical factors.
Product images are intended to help customers understand the product and should be considered together with the written product description and available product specifications.
7. Product Sizing
Product sizing may vary between styles.
Customers should review the size information provided for the relevant product before placing an order.
Where a product-specific size chart is provided, that product-specific information should be used when selecting a size.
8. Product Availability
Products displayed on Robaoa are subject to availability.
We maintain inventory for products offered through our store, but an item may occasionally become unavailable after an order is placed due to inventory discrepancies, damage, operational issues, or other circumstances.
If we cannot fulfil an ordered item, we will contact the customer and offer an appropriate resolution.
Depending on the circumstances, the customer may choose to wait for the item where appropriate or receive a refund for the unavailable item.
We will not require a customer to accept a substitute product they did not order.
9. No Pre-Orders
Robaoa does not currently offer pre-orders.
Unless clearly stated otherwise before purchase, products available to order are intended to be processed according to the processing and shipping timeframes published on our website.
10. Placing an Order
To place an order, you must provide the information reasonably required to process payment and deliver your purchase.
Before submitting an order, you should review:
- The products selected;
- Size and color selections;
- Quantity;
- Product prices;
- Applicable discounts;
- Shipping charges;
- The shipping address;
- Billing information; and
- The final order total.
11. Order Confirmation
After successfully submitting an order, Robaoa will send an Order Confirmation email to the email address provided during checkout.
Please review your confirmation carefully.
If you notice an error in your order, contact us as soon as possible:
12. Acceptance of Orders
An order may be subject to payment authorization, product availability, delivery availability, fraud-prevention checks, and other reasonable fulfilment requirements.
If we are unable to accept or fulfil an order, we will notify the customer and, where payment has already been collected, arrange the applicable refund to the original payment method.
Robaoa will not charge a customer for a product that we ultimately cannot supply without providing an appropriate refund or other lawful resolution.
13. Order Changes
Customers may contact us to request certain changes before an order has been dispatched.
Depending on the order status, we may be able to assist with:
- Correcting a shipping address;
- Changing an eligible size;
- Changing an eligible color;
- Removing an item; or
- Cancelling the order.
Changes cannot be guaranteed once order processing has progressed.
14. Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has entered the carrier network, Robaoa generally cannot intercept or cancel the physical shipment.
If an order has already been dispatched, the customer may need to receive the order and follow the applicable return process.
This operational limitation does not remove any mandatory cancellation rights that may apply under consumer protection law.
Please refer to our Order Cancellation Policy for complete information.
15. Prices
Robaoa's default store currency is United States Dollars (USD).
Product prices are displayed on the relevant product pages and during checkout.
The applicable product price and final order total will be displayed before the customer submits payment.
16. Pricing Errors
We make reasonable efforts to ensure that pricing information is accurate.
If an obvious pricing or technical error occurs, we may contact the customer before fulfilment to explain the issue.
We will not substitute a higher price without informing the customer.
Where an order cannot reasonably be fulfilled because of an obvious pricing error, we may cancel the affected item or order and refund amounts already paid for the cancelled item.
This section does not limit any mandatory rights available under applicable law.
17. Sale Prices and Promotions
Robaoa may offer sale prices, promotions, or discount codes from time to time.
Promotions may have specific eligibility requirements, dates, product exclusions, or other clearly disclosed conditions.
Unless expressly stated otherwise, discount codes cannot be combined or stacked.
A promotional code must normally be applied successfully during checkout to affect the order total.
18. Final Sale Products
Certain discounted products may be clearly identified as Final Sale.
Final Sale products may be excluded from Robaoa's voluntary change-of-mind return or exchange policy.
Final Sale status does not remove mandatory rights relating to faulty, damaged, incorrectly supplied, materially misdescribed, or otherwise non-conforming goods where such rights cannot legally be excluded.
19. Payment
Payments are processed using the payment methods made available through our Shopify checkout.
The payment options actually displayed at checkout are the payment options available for the relevant transaction.
Robaoa does not currently accept Cash on Delivery.
Please refer to our Payment Policy for additional information.
20. Klarna
Klarna may be available as an installment or buy-now-pay-later payment option for eligible customers.
Klarna eligibility, approval, payment schedules, and related financial services are determined by Klarna according to its applicable requirements.
If Klarna is selected, the customer may also be subject to Klarna's own terms and privacy practices.
21. Taxes
Prices displayed by Robaoa are intended to include applicable taxes collected by Robaoa unless another amount is clearly disclosed during checkout.
If Robaoa is legally required to collect an additional tax or mandatory charge directly from the customer, the applicable amount will be disclosed before the order is submitted.
22. Shipping Charges
Robaoa currently offers Standard Shipping.
Orders below $59 USD are generally charged $8.99 USD for Standard Shipping.
Qualifying orders of $59 USD or more receive free Standard Shipping.
The final applicable shipping charge will be shown during checkout.
Please refer to our Shipping Policy for full shipping information.
23. Shipping Destinations
Robaoa currently ships to:
- United States;
- United Kingdom;
- Canada; and
- Australia.
Orders are dispatched from the United Kingdom.
24. Processing and Estimated Delivery
Normal order processing time is 1–3 business days.
Estimated carrier transit time is:
- United States: 7–10 business days; and
- United Kingdom, Canada, and Australia: 8–11 business days.
Delivery estimates are not guaranteed delivery dates.
Please refer to our Shipping Policy for complete information about delivery, tracking, delays, lost shipments, and other shipping matters.
25. Customs and Import Charges
Where applicable customs duties or import charges arise under Robaoa's standard shipping arrangement, Robaoa covers those applicable charges.
Customers should not normally be required to make an additional import-duty payment in order to receive a Robaoa shipment.
If a carrier or customs authority unexpectedly requests an import-related payment, please contact us before making payment:
26. Delivery Information
Customers are responsible for providing accurate and complete delivery information.
Address changes may normally be requested before the order has been dispatched.
Once an order has entered the carrier network, successful interception or redirection cannot be guaranteed.
27. Tracking
Tracking information is provided for shipped orders.
After dispatch, customers receive a Shipping Confirmation email containing tracking information.
28. Split Shipments
An order may occasionally be divided into multiple packages.
If this occurs, packages may arrive on different dates and may have separate tracking numbers.
A customer will not be charged an additional shipping fee solely because Robaoa chooses to divide an order into multiple shipments.
29. Returns
Robaoa offers an eligible 30-day return period from the date of delivery, subject to the conditions and exclusions described in our Returns & Refund Policy.
Customers must contact Robaoa before sending a return so that the appropriate return instructions and return address can be provided.
30. Change-of-Mind Return Costs
For eligible voluntary change-of-mind returns under our standard return policy, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.
31. Faulty, Damaged, or Incorrect Products
If a product is damaged, defective, materially not as described, or incorrectly supplied, please contact us promptly.
Robaoa will review the issue and provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.
Where an eligible return is required because Robaoa supplied a confirmed damaged, defective, or incorrect item, Robaoa will be responsible for reasonable return shipping costs.
32. Swimwear and Hygiene-Sensitive Products
Swimwear is eligible for return only where the applicable return and hygiene requirements are satisfied.
For voluntary change-of-mind returns, hygiene liners, hygiene strips, or hygiene seals supplied with swimwear must remain attached and intact.
Hygiene-related exclusions do not remove mandatory rights concerning faulty, damaged, incorrectly supplied, or otherwise non-conforming goods.
Please refer to our Returns & Refund Policy and Swimwear Returns & Hygiene Policy for complete information.
33. Refunds
Approved refunds are normally processed by Robaoa within 7 calendar days after an eligible returned item has been received and reviewed.
Refunds are issued to the original payment method unless another method is required by the payment provider or applicable law.
Banks and payment providers may require additional processing time after Robaoa submits the refund.
34. Exchanges
Eligible exchanges may be requested within the applicable 30-day return period.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, Robaoa may offer another available option or issue an eligible refund.
35. No Restocking Fee
Robaoa does not charge a restocking fee for eligible returns.
36. Gift Wrapping
Gift wrapping may be available for eligible orders where the option is offered through the Robaoa website or checkout.
Any applicable gift-wrapping charge or conditions will be displayed before the customer completes the purchase.
37. Customer Accounts
Robaoa may allow customers to create an account.
Customers are responsible for maintaining the confidentiality and security of their account access information.
You should contact Robaoa promptly if you believe that your account has been accessed without authorization.
38. Account Information
Customers should provide accurate account and contact information and update it where necessary.
Maintaining accurate contact information is particularly important for order, shipping, account-security, and customer-service communications.
39. Account Suspension or Restriction
Robaoa may take reasonable action to restrict access to an account where necessary to protect the customer, other users, our systems, or our business from suspected fraud, security threats, unlawful activity, or serious misuse.
Any such action will be taken proportionately and subject to applicable law.
40. Reviews and User-Submitted Content
Robaoa may allow customers to submit product reviews, ratings, photographs, comments, or other content.
Content submitted through these features must be lawful and must not:
- Contain knowingly false or fraudulent information;
- Infringe another person's intellectual property rights;
- Contain unlawful threats, harassment, or discriminatory abuse;
- Contain malicious software or harmful code;
- Disclose another person's private information without appropriate authority; or
- Otherwise violate applicable law.
41. License for Submitted Content
If you voluntarily submit a review, photograph, comment, or other content for publication on Robaoa, you grant Robaoa a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for the purpose of operating, promoting, and improving Robaoa and our products, subject to applicable law.
You retain ownership of rights you hold in your original content.
This license does not give Robaoa ownership of your underlying intellectual property.
42. Review Moderation
Robaoa may moderate or remove user-submitted content where reasonably necessary because it violates these Terms, applicable law, platform requirements, or the rights of another person.
We will not knowingly alter genuine customer feedback in a way that creates a materially misleading impression of customer opinions.
43. Intellectual Property
Unless otherwise stated, the content of robaoa.com, including branding, logos, website design, text, graphics, photographs, product presentation, icons, and other original materials, is owned by, licensed to, or lawfully used by Robaoa or OZAOA LTD.
Such content may be protected by copyright, trademark, design, database, and other intellectual property laws.
44. Permitted Personal Use
You may access and use Robaoa website content for normal personal shopping and non-commercial browsing.
You may not reproduce, republish, sell, commercially exploit, or distribute protected Robaoa content without appropriate authorization where such authorization is legally required.
45. Trademarks
The Robaoa name, branding, logos, and related brand identifiers may not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement by Robaoa.
46. Intellectual Property Complaints
If you believe that content displayed on Robaoa infringes intellectual property rights that you own or are authorized to enforce, please contact:
Please provide sufficient information to identify:
- The protected work or right;
- The allegedly infringing material;
- Where the material appears on Robaoa;
- Your contact information; and
- Your authority to make the complaint.
47. Third-Party Services
Robaoa uses third-party services to operate parts of our business, including Shopify, payment providers, Klarna where available, shipping providers, analytics services, advertising platforms, marketing applications, and customer-service technologies.
Certain third-party services may have their own terms and privacy policies when customers interact directly with those services.
48. Third-Party Links
Robaoa may contain links to websites or services operated independently by third parties.
A link does not necessarily mean that Robaoa controls or endorses all content or practices of the external website.
Customers should review the applicable terms, policies, and information provided by the relevant third-party service.
49. Website Availability
We aim to keep Robaoa available and functioning properly.
However, access may occasionally be interrupted because of maintenance, updates, security requirements, technical faults, service-provider outages, or circumstances outside our reasonable control.
Where reasonably possible, we will work to restore affected services.
50. Website Changes
Robaoa may update, improve, replace, or discontinue website features as our services develop.
Such changes will not remove rights already acquired by customers under completed purchases or mandatory consumer law.
51. Accuracy of Website Information
We take reasonable steps to maintain accurate website information.
If we identify an error affecting a pending transaction, we will take reasonable steps to correct it and, where necessary, inform the affected customer.
52. Security
Robaoa uses Shopify and other service providers to support secure ecommerce, payment, account, and website functionality.
Customers should not send complete payment-card numbers, card security codes, passwords, or other sensitive credentials to Robaoa by ordinary email or social media.
53. Privacy
Robaoa collects and processes personal information in accordance with our Privacy Policy and applicable privacy requirements.
Please review our Privacy Policy and Cookie Policy for information about personal information, cookies, analytics, advertising technologies, and privacy rights.
54. Marketing Communications
Where permitted, Robaoa may send marketing communications by email or SMS to customers or subscribers who have provided the required permission or where another lawful basis applies.
Marketing communications can be unsubscribed from using the applicable unsubscribe mechanism.
Transactional communications relating to orders, shipping, returns, refunds, security, or customer-service matters may still be sent where necessary.
55. Fraud Prevention
Robaoa and our payment providers may use reasonable fraud-prevention and transaction-verification measures.
Where a transaction presents a reasonable security or fraud concern, we may delay processing while appropriate verification takes place or cancel the transaction where necessary and lawful.
56. Unauthorized Transactions
If you believe that your payment method or Robaoa account has been used without authorization, please contact your financial provider where appropriate and notify Robaoa promptly.
Email: help@robaoa.com
57. Our Responsibility for Products
Nothing in these Terms excludes or restricts responsibility that cannot lawfully be excluded or restricted.
In particular, these Terms do not remove mandatory rights relating to goods that are faulty, materially not as described, unsafe, or otherwise fail to meet standards required by applicable consumer law.
58. Limitation of Liability
To the maximum extent permitted by applicable law, Robaoa is not responsible for losses that were not reasonably foreseeable when the contract was made or that result from circumstances for which Robaoa is not legally responsible.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.
Nothing in this section limits mandatory remedies or protections available to consumers under applicable consumer law.
59. Personal and Business Losses
Robaoa primarily supplies products for personal consumer use.
Where you purchase products primarily as a consumer, nothing in these Terms affects consumer rights that cannot lawfully be excluded.
Robaoa does not make representations that products purchased for ordinary personal use are suitable for commercial resale or other specialized business purposes unless expressly stated.
60. Events Outside Reasonable Control
Robaoa will not be responsible for a failure or delay caused solely by events outside our reasonable control where applicable law allows this.
Such events may include:
- Severe weather;
- Natural disasters;
- Transportation network disruption;
- Carrier interruption;
- Government restrictions;
- Customs disruption;
- Major telecommunications or infrastructure failures;
- Industrial disruption not reasonably within our control; or
- Other comparable events beyond our reasonable control.
Where an event affects an order, we will take reasonable steps to communicate with the customer and provide an appropriate resolution as required by applicable law.
61. Consumer Rights
These Terms are intended to operate alongside applicable consumer protection laws.
Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer rights that cannot legally be excluded.
Where applicable law provides a customer with greater mandatory protection than a provision in these Terms, the applicable mandatory law will take priority.
62. UK Online Purchase Rights
Where applicable UK distance-selling rules apply, eligible consumers may have statutory rights relating to cancellation, returns, refunds, delivery, and product quality in addition to Robaoa's voluntary policies.
Robaoa's voluntary 30-day return policy does not replace statutory rights that apply independently under UK consumer law.
63. Customers in the United States, Canada, and Australia
Robaoa also sells to customers in the United States, Canada, and Australia.
Nothing in these Terms is intended to remove mandatory consumer rights provided by laws that apply to a customer's transaction and cannot lawfully be excluded by contract.
64. Governing Law
These Terms and Robaoa's business operations are governed by the laws of England and Wales, subject to any mandatory consumer protection rights or jurisdictional protections that apply to customers in their place of residence.
Nothing in this clause is intended to prevent a consumer from relying on mandatory rights or bringing a claim in a jurisdiction where applicable law gives them the right to do so.
65. Disputes and Customer Complaints
If you have a concern about an order, product, refund, payment, or use of our website, please contact Robaoa Customer Support first.
We will make reasonable efforts to review and resolve legitimate customer concerns.
Contact: help@robaoa.com
66. No Waiver
If Robaoa does not immediately exercise a right available under these Terms, that does not necessarily mean that the right has been permanently waived.
This provision does not affect rights that cannot be waived under applicable law.
67. Severability
If a particular provision of these Terms is found by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
Any invalid provision will be interpreted or limited only to the extent necessary under applicable law.
68. Entire Agreement
These Terms, together with the policies and information incorporated into the customer's purchase, form the relevant terms governing use of Robaoa and purchases from us, subject to any additional terms expressly agreed with the customer and applicable law.
Product-specific information and terms clearly disclosed before purchase may also form part of the applicable transaction.
69. Changes to These Terms
Robaoa may update these Terms from time to time to reflect changes in our services, operations, legal requirements, technology, or business practices.
The latest version will be published on this page together with the updated revision date.
Changes will not retrospectively remove rights that customers already have under completed purchases or mandatory law.
70. Customer Support
If you have questions about these Terms or need assistance with an order, contact Robaoa Customer Support.
Email: help@robaoa.com
Phone: +44 7441 484799
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time
Typical Email Response Time:
24–48 hours
Online chat support is also available through our website when the service is available.
71. Company Information
Robaoa
Operated by OZAOA LTD
Company Number: 16623048
Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom
Email: help@robaoa.com
Phone: +44 7441 484799