Shipping policy
Last updated: August 9, 2026
Thank you for shopping with Robaoa. We are committed to providing clear and transparent information about our shipping services, costs, processing times, delivery estimates, tracking, and order-related delivery issues.
Robaoa is operated by OZAOA LTD, a company registered in England and Wales.
1. Shipping Destinations
Robaoa currently ships to the following countries and regions:
- United States
- United Kingdom
- Canada
- Australia
Orders are dispatched from the United Kingdom.
We currently do not offer shipping to destinations outside the countries listed above.
2. Order Processing Time
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Processing time is separate from shipping transit time. The shipping transit period begins after your order has been processed and handed over to the carrier.
Business days refer to Monday through Friday and do not include weekends or public holidays.
3. Estimated Shipping and Delivery Times
Estimated shipping times vary depending on the destination.
| Destination | Processing Time | Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 1–3 business days | 7–10 business days | 8–13 business days |
| United Kingdom | 1–3 business days | 8–11 business days | 9–14 business days |
| Canada | 1–3 business days | 8–11 business days | 9–14 business days |
| Australia | 1–3 business days | 8–11 business days | 9–14 business days |
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, unusually high shipping volumes, remote delivery locations, or incorrect or incomplete shipping information.
4. Shipping Costs
Robaoa currently offers the following standard shipping rates:
| Order Value | Shipping Method | Shipping Cost |
|---|---|---|
| Under $59 USD | Standard Shipping | $8.99 USD |
| $59 USD or more | Standard Shipping | Free |
The applicable shipping cost will be displayed during checkout before you complete payment.
Robaoa currently offers Standard Shipping only. Express or expedited shipping is not currently available.
5. Free Shipping
Orders with a merchandise subtotal of $59 USD or more qualify for free standard shipping.
Orders below $59 USD are charged a standard shipping fee of $8.99 USD.
Any applicable discount must be taken into account when determining whether an order meets the free shipping threshold. The final shipping charge shown at checkout will apply.
6. Shipping Carrier
Robaoa primarily uses YunExpress to ship customer orders.
Depending on the destination, YunExpress may transfer your package to a local last-mile delivery carrier for final delivery.
As a result, the carrier shown on your tracking information may change during the shipping process.
7. Order Tracking
Tracking information is provided for shipped orders.
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number or tracking link.
Tracking information may take some time after dispatch to become active in the carrier's tracking system.
If your order has been shipped but you have not received tracking information, please contact us at:
8. Order Confirmation
After successfully placing an order, you will receive an Order Confirmation email.
Please review your order details, shipping address, and contact information carefully after receiving your confirmation.
If you notice an error, contact us as soon as possible before the order is dispatched.
9. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you need to change your shipping address, contact us as soon as possible at:
Shipping address changes may be made before the order has been dispatched.
Once an order has been shipped, we generally cannot intercept the package or guarantee that the carrier can redirect it to another address.
If an incorrect or incomplete address was provided and the order has already been dispatched, please contact our customer support team. We will assist where reasonably possible, but successful redirection cannot be guaranteed.
10. Incorrect or Incomplete Shipping Information
Please ensure that your name, street address, apartment or unit number, postcode or ZIP code, city, state or region, telephone number, and other required delivery information are accurate before placing your order.
If a shipment is delayed, returned, or cannot be delivered because the customer supplied incorrect or incomplete shipping information, additional delivery arrangements may be required.
Contact us promptly if you notice an error in your order information.
11. PO Box Delivery
Robaoa accepts orders using PO Box addresses.
Delivery availability and delivery time may depend on the carrier responsible for final-mile delivery.
12. APO and FPO Delivery
Robaoa accepts orders using eligible APO and FPO addresses.
Delivery to military addresses may take longer than standard delivery estimates due to additional handling and final-mile delivery requirements.
13. Split Shipments
Some orders may be shipped in more than one package.
This may occur when:
- Items need to be processed separately;
- Items are prepared for shipment at different times; or
- Splitting the shipment helps us fulfil the order more efficiently.
If your order is split into multiple shipments:
- You may receive more than one package;
- Your packages may arrive on different dates; and
- You may receive separate tracking numbers.
You will not be charged an additional shipping fee solely because Robaoa divides an order into multiple shipments.
14. Customs Duties and Import Charges
Where customs duties or import charges apply to an order shipped under Robaoa's standard shipping arrangement, Robaoa covers those applicable charges.
Customers should not normally be required to pay additional customs duties or import fees in order to receive a Robaoa shipment.
If a carrier or customs authority unexpectedly asks you to pay an import-related charge, please contact us before making the payment so that we can review the matter.
Contact: help@robaoa.com
Any amount that Robaoa is legally required to collect directly from a customer will be displayed during checkout before the customer submits the order.
15. Shipping Delays
Although we work to deliver orders within the estimated timeframe, shipping delays can occasionally occur.
Delays may be caused by factors including:
- Carrier operational delays;
- Customs processing;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- High-volume shopping periods;
- Remote destination requirements; or
- Other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact:
Please provide:
- Your full name;
- Your order number;
- Your shipping address; and
- Your tracking number, if available.
Our customer support team will review the shipment and assist with the carrier where appropriate.
16. Lost Packages
If a shipment is confirmed as lost in transit, Robaoa will arrange a replacement shipment at no additional product or standard shipping cost to the customer.
Before a package is considered lost, we may need to request an investigation or confirmation from the carrier.
Please contact us if your package has stopped showing tracking updates for an unusual period or has not arrived within the expected timeframe.
17. Package Marked as Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate the package, please contact us promptly.
We may ask you to:
- Check around the delivery location;
- Check with other members of your household;
- Check with neighbours;
- Check with a reception desk, mail room, or building manager;
- Check any safe delivery location used by the carrier; and
- Confirm that the shipping address on the order is correct.
Where available, we may provide delivery confirmation, delivery photographs, signature records, or other evidence supplied by the carrier.
We may also assist with a carrier investigation.
If the carrier confirms that the package was lost or incorrectly delivered, Robaoa will provide an appropriate resolution, which may include a replacement shipment.
18. Returned-to-Sender Packages
A package may be returned to the sender if the carrier is unable to complete delivery.
This may happen because of:
- An incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Failure to collect a package when required;
- Carrier access restrictions; or
- Other delivery-related circumstances.
If your tracking shows that a package is being returned, please contact help@robaoa.com for assistance.
We will review the circumstances and advise you of the available options.
19. Damaged Packages
If your order arrives with visible shipping damage, please take photographs of the outer packaging before discarding it.
If the product inside is damaged, contact us at:
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the affected product; and
- Photographs of the shipping packaging where relevant.
Eligible damaged items will be handled in accordance with our Returns & Refund Policy.
20. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us promptly.
Email: help@robaoa.com
Please include:
- Your order number;
- The name of the item you ordered;
- The item you received; and
- Clear photographs of the item received.
Robaoa will review the issue and arrange an appropriate return, replacement, or refund where applicable.
21. Order Cancellation Before Shipment
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, contact:
Please include your order number when contacting us.
If an order has already been dispatched, it generally cannot be cancelled or intercepted while in transit.
22. Orders That Have Already Been Shipped
Once an order has been dispatched, we cannot normally cancel the shipment.
If you no longer want the item, you may receive the order and then request an eligible return in accordance with our Returns & Refund Policy.
A refund for an eligible return will be processed after the returned item has been received and reviewed, subject to the applicable return terms.
23. Out-of-Stock Items
In the unlikely event that an item becomes unavailable after you place your order, we will contact you using the contact information provided with your order.
Depending on the circumstances, you may be offered the option to:
- Wait until the item becomes available; or
- Receive a refund for the unavailable item.
We do not require customers to accept a replacement item that they did not order.
24. Pre-Orders
Robaoa does not currently offer pre-order products.
Products available for purchase on our website are intended to be fulfilled according to the processing and shipping timeframes stated in this policy, unless otherwise clearly disclosed on the relevant product page.
25. Shipping and Promotional Discounts
Promotional discount codes do not automatically change the shipping rules unless a promotion specifically states otherwise.
Discount codes cannot be combined unless Robaoa expressly states otherwise for a particular promotion.
The final order value and shipping charge displayed during checkout will apply to your purchase.
26. Delivery Responsibility
Robaoa remains available to assist customers with delivery problems and carrier investigations.
Customers should contact us promptly if they believe an order has been lost, incorrectly delivered, damaged during transit, or otherwise affected by a delivery problem.
Nothing in this Shipping Policy is intended to limit any rights available to consumers under applicable consumer protection laws.
27. Customer Support
If you have questions about shipping, delivery, tracking, or an existing order, please contact Robaoa Customer Support.
Email: help@robaoa.com
Phone: +44 7441 484799
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time
Typical Email Response Time:
24–48 hours
Online chat support is also available through our website when the service is available.
28. Company Information
Brand: Robaoa
Legal Company: OZAOA LTD
Company Number: 16623048
Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom
Customer Support Email: help@robaoa.com
Customer Support Phone: +44 7441 484799
29. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, operational practices, carrier arrangements, legal requirements, or other business needs.
When changes are made, the updated version will be published on this page and the "Last updated" date will be revised.
We encourage customers to review this Shipping Policy before placing an order.