Privacy policy

Last updated: August 9, 2026

Robaoa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit robaoa.com, create an account, place an order, contact us, subscribe to marketing communications, use our online services, or otherwise interact with Robaoa.

Robaoa is operated by OZAOA LTD, a company registered in England and Wales.

For the purposes of applicable data protection laws, OZAOA LTD is generally responsible for determining how and why personal information collected through Robaoa is processed, except where another party acts independently as a separate controller or business for its own purposes.

1. Who We Are

Brand: Robaoa

Legal Company: OZAOA LTD

Company Number: 16623048

Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom

Privacy Contact Email: help@robaoa.com

Telephone: +44 7441 484799

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

robaoa.com;
Robaoa customer accounts;
Online purchases and checkout;
Customer service and live chat;
Email and SMS communications;
Marketing and advertising activities;
Reviews and wishlist features;
Order fulfilment and delivery;
Returns, refunds, and exchanges; and
Other interactions with Robaoa.

3. Personal Information We Collect

The personal information we collect depends on how you interact with Robaoa.

We may collect the following categories of information.

Identity and Contact Information

Full name;
Email address;
Telephone number;
Billing address;
Shipping address;
Country or region;
Postcode or ZIP code; and
Other contact details you choose to provide.

Order and Transaction Information

Order number;
Products purchased;
Product size, color, and quantity;
Order value;
Discounts and promotions used;
Shipping method;
Order status;
Tracking information;
Returns, exchanges, and refunds;
Payment status; and
Transaction-related information.

Payment Information

Payments are processed through Shopify's checkout environment and applicable payment providers.

Depending on the payment method, the payment provider may collect information such as card details, billing information, payment account information, or Klarna-related information.

Robaoa generally receives payment confirmation and transaction information necessary to process your order, provide customer service, issue refunds, maintain accounting records, and prevent fraud.

Robaoa does not ask customers to send complete payment card numbers or card security codes by email, live chat, social media, or telephone.

Account Information

If you create a Robaoa customer account, we may process information including:

Your name;
Email address;
Account identifier;
Saved addresses;
Order history;
Wishlist information;
Account preferences; and
Information required to authenticate or manage your account.

Customer Service Information

When you contact us, we may collect:

Your name and contact information;
Order information;
The content of your message;
Live chat conversations;
Photographs or files you provide;
Return or refund information; and
Records of our communications with you.

Device and Technical Information

When you use our website, we and our technology providers may collect technical information including:

IP address;
Browser type and version;
Device type;
Operating system;
Device identifiers;
Language settings;
Approximate location derived from technical information;
Referring website;
Pages viewed;
Links clicked;
Session information;
Website interaction information; and
Cookie and similar technology identifiers.

Marketing Information

If you subscribe to marketing or otherwise interact with our advertising, we may process information including:

Email marketing subscription status;
SMS marketing subscription status;
Marketing preferences;
Email opens and link interactions where supported;
Advertising interactions;
Campaign attribution information; and
Audience or advertising identifiers.

Reviews and Wishlist Information

If you use product review or wishlist features, we may process information associated with those features, including:

Products added to a wishlist;
Review content;
Ratings;
Review-related images where submitted;
Name or display name; and
Other information submitted through the relevant feature.

4. How We Collect Personal Information

We may collect personal information:

Directly from you;
When you place an order;
When you create or use an account;
When you subscribe to email or SMS marketing;
When you contact customer support;
When you use live chat;
When you submit a review;
When you use wishlist functionality;
Automatically when you use our website;
Through cookies, pixels, tags, and similar technologies;
From Shopify and payment providers;
From shipping and fulfilment providers;
From advertising and analytics providers; and
From other service providers used to operate Robaoa.

5. How We Use Personal Information

We may use personal information to:

Process and fulfil orders;
Process payments;
Send order confirmations;
Send shipping confirmations and tracking information;
Deliver products;
Manage returns, refunds, and exchanges;
Provide customer service;
Operate customer accounts;
Operate wishlist and review features;
Communicate with customers;
Send marketing communications where permitted;
Measure website performance;
Understand how customers use our website;
Improve products, services, and website experience;
Personalize website or advertising experiences where permitted;
Measure advertising effectiveness;
Create advertising audiences where permitted;
Detect and prevent fraud;
Protect our website and systems;
Enforce our policies and terms;
Maintain accounting and business records;
Comply with legal obligations; and
Establish, exercise, or defend legal claims.

6. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following bases.

Performance of a Contract

We process information where necessary to take steps at your request before entering into a contract or to perform our contract with you.

This may include:

Processing your order;
Taking payment;
Shipping your purchase;
Providing tracking information;
Managing returns or refunds; and
Providing order-related customer service.

Legal Obligations

We may process information where necessary to comply with legal obligations, including accounting, tax, consumer protection, regulatory, fraud prevention, and lawful government requirements.

Legitimate Interests

Where permitted, we may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

Operating and improving our business;
Providing customer support;
Protecting our website and systems;
Preventing fraud and abuse;
Understanding website performance;
Maintaining business records; and
Establishing, exercising, or defending legal claims.

Consent

Where consent is required, we may rely on your consent for activities such as:

Email marketing;
SMS marketing;
Non-essential cookies;
Advertising technologies;
Analytics technologies where consent is required; and
Other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Shopify

Robaoa is operated using the Shopify ecommerce platform.

Shopify provides technology used to operate our online store, website, checkout, customer accounts, order management, and related ecommerce functions.

Personal information may therefore be processed by Shopify in connection with the provision, security, operation, and improvement of Shopify services.

Shopify may also process certain information according to its own privacy obligations and policies where it acts independently for particular processing activities.

8. Payment Providers

Personal information necessary to complete a payment may be disclosed to payment service providers made available through our Shopify checkout.

Where Klarna is selected, information necessary to provide the Klarna payment service may be processed by Klarna according to its applicable terms and privacy practices.

The specific payment services available to you are displayed during checkout.

9. Shipping and Delivery Providers

We share information necessary to deliver your order with shipping, logistics, and last-mile delivery providers.

Robaoa primarily uses YunExpress for shipping.

Information disclosed for delivery may include:

Your name;
Shipping address;
Telephone number;
Order delivery information;
Tracking information; and
Other information reasonably necessary to deliver the shipment.

10. Analytics Technologies

Robaoa uses analytics and website performance technologies to understand how visitors use our website and to improve our services.

These may include:

Google Analytics / GA4;
Microsoft Clarity;
Hotjar; and
Shopify analytics tools.

Depending on your location and applicable law, these technologies may be activated only after you provide the required consent.

11. Advertising and Remarketing

Robaoa uses digital advertising services to promote our products, measure campaign performance, and, where permitted, deliver more relevant advertising.

Advertising and measurement technologies used by Robaoa may include:

Meta Pixel and Meta advertising services;
Google Ads;
TikTok Pixel and TikTok advertising services;
Pinterest advertising technologies;
Snapchat advertising technologies; and
Related conversion measurement and remarketing technologies.

These services may process online identifiers, device information, website activity, advertising interactions, purchase or conversion information, and related data depending on your consent choices and the configuration of the relevant service.

Where required by applicable law, non-essential advertising technologies will not be activated until appropriate consent has been obtained.

12. Email Marketing

Robaoa may send promotional emails to customers and subscribers where permitted by applicable law.

We use services including Klaviyo and Shopify Email to support email marketing activities.

Marketing emails may include product recommendations, new arrivals, promotions, store updates, and other Robaoa marketing content.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable marketing email.

Unsubscribing from marketing communications does not prevent us from sending non-marketing messages necessary to manage your orders, account, customer service requests, returns, refunds, security, or other transactional matters.

13. SMS Marketing

Where you have provided the required permission, Robaoa may send marketing communications by SMS or similar messaging services.

SMS marketing may include promotional offers, product information, and other marketing communications.

You may withdraw from SMS marketing using the unsubscribe method provided in the applicable message or by contacting us.

Message and data charges imposed by your mobile service provider may apply.

14. Reviews and Wishlist Services

Robaoa uses website applications that provide customer review and wishlist functionality.

These applications may process information necessary to provide the feature, identify the relevant customer or session, display reviews, maintain wishlists, prevent misuse, and operate the service.

15. Cookies and Similar Technologies

Robaoa and our service providers use cookies, pixels, tags, local storage, software development technologies, and similar technologies to operate and improve our website.

These technologies may be used for purposes including:

Providing essential website functionality;
Maintaining shopping cart functionality;
Supporting account and security features;
Remembering preferences;
Measuring website performance;
Understanding visitor behavior;
Measuring advertising conversions; and
Personalizing or measuring advertising where permitted.

Please refer to our Cookie Policy for more information.

16. Cookie Consent and Cookie Settings

Robaoa provides cookie consent and privacy controls in regions where such controls are required or made available.

You may be able to accept, reject, or manage categories of non-essential cookies through our Cookie Settings controls.

Where consent is legally required, non-essential technologies such as advertising and analytics technologies will be handled according to the consent choices recorded through our website.

Essential cookies required to operate services requested by the user may operate without optional advertising or analytics consent where permitted by applicable law.

17. How We Share Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate Robaoa.

Recipients may include:

Shopify;
Payment processors and payment providers;
Klarna where selected;
YunExpress and delivery providers;
Customer service technology providers;
Email and SMS service providers;
Analytics providers;
Advertising platforms;
Review and wishlist application providers;
Website hosting and technology providers;
Fraud prevention and security providers;
Professional advisers;
Authorities where disclosure is legally required; and
Parties involved in a legitimate corporate transaction.

18. We Do Not Sell Personal Information in the Traditional Sense

Robaoa does not sell customer personal information in exchange for money as part of a data brokerage business.

However, certain privacy laws may define terms such as "sale," "share," or targeted advertising more broadly and may treat some advertising technology disclosures differently from an ordinary monetary sale.

Where applicable law provides a right to opt out of such activities, Robaoa will provide the applicable privacy controls.

19. International Processing and Transfers

Robaoa is operated by a company based in the United Kingdom, but some of our service providers operate globally.

As a result, personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, we take steps intended to use legally recognized transfer mechanisms or other appropriate safeguards.

Depending on the circumstances, these may include adequacy arrangements, contractual protections, or other transfer mechanisms recognized by applicable data protection law.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, regulatory, accounting, security, dispute-resolution, and business requirements.

The period for which information is retained may depend on:

The nature of the information;
The purpose for which it was collected;
Whether you continue to have an account with us;
Whether an order or dispute remains active;
Accounting or tax requirements;
Consumer protection requirements;
Fraud prevention and security needs;
Applicable limitation periods; and
Other legal obligations.

When personal information is no longer required, we may delete, anonymize, aggregate, or otherwise dispose of it where appropriate.

21. Data Security

Robaoa uses reasonable organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

We also rely on security measures provided by Shopify and other service providers used to operate our store.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should use appropriate safeguards when accessing their account and should not share passwords or sensitive account credentials with unauthorized persons.

22. Your Privacy Rights

Depending on where you live and the law applicable to our processing, you may have some or all of the following rights:

To request access to personal information we hold about you;
To request correction of inaccurate or incomplete information;
To request deletion of personal information;
To request restriction of certain processing;
To object to certain processing;
To request portability of certain information;
To withdraw consent where processing is based on consent;
To object to direct marketing;
To opt out of certain advertising or data-sharing activities where applicable;
To lodge a complaint with an applicable privacy regulator; and
To exercise other rights provided by applicable privacy law.

These rights are not absolute and may be subject to legal conditions, limitations, exemptions, or verification requirements.

23. Right to Object to Direct Marketing

You may object to the use of your personal information for direct marketing purposes at any time.

You can unsubscribe from marketing emails through the unsubscribe link contained in our marketing communications or contact us at:

help@robaoa.com

24. Access and Correction Requests

You may contact us to request access to personal information we hold about you or to request correction of information that you believe is inaccurate, incomplete, or out of date.

Contact: help@robaoa.com

We may need to verify your identity before providing access to or changing personal information.

We will respond according to the requirements and timeframes imposed by applicable law.

25. Deletion Requests

Where applicable law provides a right to deletion, you may ask us to delete eligible personal information.

We may need to retain certain information where necessary or permitted for purposes including:

Completing a transaction;
Maintaining legally required records;
Accounting and tax compliance;
Fraud prevention;
Security;
Resolving disputes;
Establishing or defending legal claims; or
Other purposes permitted or required by law.

26. California Privacy Rights

If California privacy law applies to Robaoa's processing of your personal information, California residents may have rights that include:

The right to know about certain personal information collected, used, disclosed, sold, or shared;
The right to request deletion, subject to applicable exceptions;
The right to request correction of inaccurate personal information;
The right to opt out of certain sales or sharing of personal information where applicable;
The right to limit certain uses of sensitive personal information where applicable; and
The right not to receive discriminatory treatment for exercising applicable privacy rights.

Robaoa does not sell customer personal information for money as part of a data brokerage business.

Certain advertising technologies may nevertheless fall within broader legal definitions of "sharing" or similar concepts where applicable.

Where required, you may use our Cookie Settings or other privacy controls to exercise available opt-out choices.

27. Global Privacy Control

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, Robaoa and the technologies used by our website may process such signals in accordance with applicable requirements and available platform functionality.

28. Canadian Privacy Rights

If Canadian privacy law applies to our processing of your personal information, you may have rights including the ability to request access to personal information held about you and to request correction of inaccurate or incomplete information.

You may also contact us with questions or complaints regarding our handling of personal information.

Privacy requests may be sent to: help@robaoa.com

29. Australian Privacy Rights

Where Australian privacy law applies to Robaoa, individuals may have rights to request access to personal information held about them and request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

You may also contact us with a privacy complaint.

Privacy requests and complaints may be sent to: help@robaoa.com

30. UK Privacy Rights

Where UK data protection law applies, individuals may have rights including:

The right to be informed;
The right of access;
The right to rectification;
The right to erasure in applicable circumstances;
The right to restriction of processing in applicable circumstances;
The right to data portability in applicable circumstances;
The right to object to certain processing; and
Rights relating to certain automated decision-making activities where applicable.

Where we rely on consent, you may withdraw that consent at any time.

Where we rely on legitimate interests, you may have a right to object to the relevant processing depending on the circumstances.

31. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

Email: help@robaoa.com

Please include enough information for us to understand your request.

For security reasons, we may need to verify your identity before responding to certain privacy requests.

If an authorized agent submits a request on your behalf, we may request evidence of the agent's authority where permitted by law.

32. Privacy Complaints

If you have a concern about how Robaoa handles your personal information, please contact us first so that we can review the matter.

Email: help@robaoa.com

We will review privacy complaints and respond in accordance with applicable legal requirements.

Depending on your location, you may also have the right to submit a complaint to the privacy or data protection authority responsible for your jurisdiction.

33. Children's Privacy

Robaoa's services are intended for adults and are not directed to persons under the age of 18.

We do not knowingly seek to collect personal information from children under 18 for the purpose of allowing them to purchase from Robaoa.

If you believe that a person under 18 has provided personal information to us inappropriately, please contact:

help@robaoa.com

34. Third-Party Websites and Services

Our website may contain links to websites, payment services, social media platforms, or other services operated by third parties.

Robaoa does not control the privacy practices of independent third-party websites or services.

We recommend reviewing the privacy information provided by the relevant third party before providing personal information directly to them.

35. Social Media

If you interact with Robaoa through social media platforms, the platform may process information about your interaction according to its own privacy practices.

Information that you make publicly available through social media may also be visible to Robaoa and other users of the relevant platform.

36. Business Transfers

If Robaoa or OZAOA LTD is involved in a merger, acquisition, restructuring, financing, sale of assets, or other legitimate business transaction, personal information may be disclosed or transferred as part of evaluating or completing that transaction, subject to applicable legal requirements.

37. Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law;
Respond to a lawful court order or government request;
Protect the rights, property, or safety of Robaoa, customers, or others;
Investigate fraud or unlawful activity;
Enforce our Terms of Service or policies; or
Establish, exercise, or defend legal claims.

38. Changes to Your Personal Information

If your personal information changes, you may update certain account information through your customer account where available or contact us for assistance.

Please keep your shipping, billing, email, and contact information accurate, particularly when placing an order.

39. Changes to This Privacy Policy

Robaoa may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, the revised version will be published on this page and the "Last updated" date will be changed.

Where required by applicable law, we may provide additional notice of material changes.

40. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to submit a privacy complaint, please contact:

Robaoa / OZAOA LTD