Swimwear Returns & Hygiene Policy

Last updated: August 9, 2026

This Swimwear Returns & Hygiene Policy explains the return, exchange, hygiene, inspection, refund, and product-condition requirements that apply specifically to swimwear purchased from Robaoa.

Because swimwear is worn close to the body, certain additional hygiene requirements apply to change-of-mind returns.

This policy should be read together with our Returns & Refund Policy, Shipping Policy, and Order Cancellation Policy.

1. 30-Day Swimwear Return Period

Eligible swimwear may be returned within 30 days from the date the order is delivered.

Customers must contact Robaoa before sending a swimwear item back.

To request a return, contact: help@robaoa.com

Please include your order number and the item you wish to return.

2. Swimwear Eligible for Return

For a voluntary return under Robaoa's 30-day return policy, swimwear must generally meet all of the following conditions:

• The item has not been worn for normal use;
• The item has not been washed;
• The item has not been altered;
• All original product tags remain attached where supplied;
• The original hygiene liner, hygiene strip, or hygiene seal remains intact where supplied;
• The hygiene protection has not been removed and reattached;
• The item is free from stains, makeup, deodorant, perfume, body products, tanning products, or other contamination;
• The item is free from visible signs of use;
• All original components and accessories are included; and
• The item remains in its original returnable condition.

3. Trying On Swimwear

Customers may reasonably inspect eligible swimwear to determine whether the size and fit are suitable.

For hygiene reasons, we strongly recommend trying swimwear on over underwear and without removing or disturbing any hygiene liner, hygiene strip, or hygiene seal supplied with the product.

Swimwear should not be worn for swimming, bathing, sunbathing, exercise, beach use, or other normal use if you intend to return it.

4. Hygiene Liners and Hygiene Seals

Some Robaoa swimwear products include a hygiene liner, hygiene strip, protective seal, or similar hygiene protection.

Where such protection is supplied, it must remain attached and intact for a voluntary change-of-mind return.

The hygiene protection must not be:

• Removed;
• Peeled away;
• Cut;
• Damaged;
• Altered;
• Contaminated; or
• Removed and subsequently reattached.

Where permitted by applicable law, a hygiene-sensitive product that was supplied with a protective hygiene seal and has been unsealed after delivery may no longer qualify for a voluntary change-of-mind return.

5. Swimwear That Cannot Be Returned for Change of Mind

Subject to applicable consumer law, Robaoa may refuse a voluntary change-of-mind swimwear return where:

• The hygiene liner, strip, or seal has been removed or compromised;
• The product has been worn for normal use;
• The product has been washed;
• The product has been altered;
• Original tags have been removed where tags were supplied;
• The product contains stains or marks;
• The product smells of perfume, deodorant, detergent, smoke, body products, or other substances;
• The product has makeup, tanning product, body lotion, or similar residue;
• The product shows signs of swimming, bathing, beach use, or other use;
• The product has been damaged after delivery by the customer;
• The product is no longer suitable for resale because of its condition; or
• The return is requested outside the applicable return period.

6. Bikinis and Two-Piece Sets

Where a bikini or other swimwear product is sold as a complete two-piece or multi-piece set, the complete set must normally be returned together.

This includes all pieces originally sold as part of the product.

Unless the product was originally sold as separate items, individual pieces from a set cannot normally be returned separately for a voluntary refund.

7. One-Piece Swimwear

One-piece swimsuits are subject to the same hygiene and return-condition requirements described in this policy.

Any hygiene liner, protective strip, or hygiene seal supplied with the item must remain intact for a voluntary change-of-mind return.

8. Swimwear With Accessories

If swimwear is supplied with removable straps, belts, pads, decorative accessories, matching pieces, or other components, all components originally included with the item must be returned.

Missing components may affect eligibility for a voluntary full refund where permitted by applicable law.

9. Removable Padding

If a swimsuit or bikini includes removable padding, the original padding must be returned with the product.

Removing padding temporarily to inspect the product does not by itself make the item ineligible for return, provided the padding and garment otherwise remain in eligible return condition.

10. Final Sale Swimwear

Swimwear clearly identified as Final Sale is not eligible for Robaoa's voluntary change-of-mind return or exchange policy.

Final Sale status does not remove mandatory consumer rights where a product is:

• Faulty;
• Damaged;
• Incorrectly supplied;
• Materially not as described; or
• Otherwise protected by applicable consumer law.

11. Sale Items

A reduced price alone does not remove any mandatory consumer rights that cannot legally be excluded.

Where a discounted item is specifically identified as Final Sale, the Final Sale conditions described above apply to voluntary change-of-mind returns.

12. Faulty Swimwear

Hygiene restrictions do not prevent customers from contacting Robaoa about swimwear that is faulty.

If you believe your swimwear has a manufacturing fault, contact:

help@robaoa.com

Please provide:

• Your full name;
• Your order number;
• The product affected;
• A description of the problem; and
• Clear photographs showing the issue.

Robaoa will review the matter and provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.

13. Damaged Swimwear

If swimwear arrives damaged, please contact us as soon as reasonably possible.

Please photograph the product before wearing, washing, altering, or disposing of it.

Where relevant, please also retain and photograph the shipping packaging.

A confirmed damaged item may be eligible for:

• Replacement;
• Exchange; or
• Refund.

14. Incorrect Swimwear

If Robaoa sends a different product, size, or color from the item shown on your order confirmation, please contact us.

Please provide:

• Your order number;
• The item you ordered;
• The item you received; and
• Clear photographs of the received item.

If we confirm that an incorrect item was supplied, we will arrange an appropriate replacement, exchange, or refund.

15. Return Shipping for Change-of-Mind Returns

For an eligible swimwear return made because of a change of mind, incorrect size selection, personal preference, or another non-defective reason, the customer is responsible for return shipping costs.

We recommend using a tracked return shipping service.

Keep your return receipt and tracking number until the return and refund have been completed.

16. Return Shipping for Faulty or Incorrect Products

Where Robaoa confirms that swimwear is damaged, defective, or incorrectly supplied, Robaoa will be responsible for reasonable return shipping costs where a return is required.

Depending on the circumstances, Robaoa may:

• Provide a prepaid return label; or
• Provide instructions for reimbursement of reasonable approved return shipping costs.

Please contact Robaoa before paying to return a faulty, damaged, or incorrect item.

17. No Restocking Fee

Robaoa does not charge a restocking fee for eligible swimwear returns.

18. How to Request a Swimwear Return

Before returning swimwear, contact:

Email: help@robaoa.com

Please provide:

• Your full name;
• Your order number;
• The swimwear item you wish to return;
• The reason for the return; and
• Photographs if the item is faulty, damaged, or incorrect.

Our customer service team will review the request and provide the appropriate return instructions.

19. Return Address

Robaoa will provide the applicable return address after your return request has been reviewed.

Please do not send a return to the registered company address unless Robaoa Customer Support specifically instructs you to do so.

Please also do not automatically return an item to an address printed on the original shipping parcel.

To obtain the correct return address, contact: help@robaoa.com

20. Returns Must Be Sent by Mail

Robaoa currently accepts eligible swimwear returns by mail.

We do not currently accept in-person consumer returns at our registered company office.

21. Unapproved Returns

Customers should contact Robaoa before sending an item back.

Sending a product without obtaining the appropriate return instructions may result in delays because the parcel may be difficult to identify or may be sent to an incorrect location.

22. Return Inspection

When a returned swimwear product is received, Robaoa may inspect the item to confirm that it meets the applicable return requirements.

This may include checking:

• The condition of the garment;
• Whether the item has been worn or washed;
• Whether product tags remain attached;
• Whether hygiene protection remains intact;
• Whether all pieces and accessories are present;
• Whether there are stains, marks, odors, or contamination; and
• Whether the returned item matches the item purchased.

23. Refund Processing

Once an eligible returned item has been received and reviewed, approved refunds are normally processed within 7 calendar days.

Refunds are issued to the original payment method used for the purchase.

Additional processing time may be required by your bank, card issuer, Klarna, or other payment provider after Robaoa submits the refund.

24. Original Shipping Charges

For voluntary change-of-mind returns under Robaoa's standard 30-day return policy, original shipping charges are generally non-refundable.

Where applicable consumer law requires standard outbound delivery charges to be refunded, the applicable legal requirement will take priority.

25. Exchanges

Eligible swimwear may be exchanged within the applicable 30-day return period, subject to the hygiene and product-condition requirements in this policy.

Exchanges may be requested for:

• A different size;
• A different available color; or
• A replacement for an eligible defective or incorrect item.

All exchanges are subject to product availability.

If the requested replacement item is unavailable, an eligible refund may be issued instead.

26. Exchange Shipping Costs

For a voluntary size or color exchange that is not caused by a Robaoa error or product defect, the customer may be responsible for returning the original product.

If the exchange is required because Robaoa supplied an incorrect, damaged, or confirmed defective item, Robaoa will be responsible for reasonable return shipping costs.

27. Items With Signs of Use

A product that has been worn beyond reasonable fitting, washed, stained, altered, contaminated, or otherwise used may be refused under Robaoa's voluntary change-of-mind return policy where permitted by law.

Where applicable law allows a reduction in refund because customer handling has reduced the value of a product, any adjustment will be based on the circumstances and applicable legal requirements rather than an arbitrary restocking fee.

28. Product Faults Discovered After Use

If a genuine product fault becomes apparent only after reasonable use, washing, or removal of hygiene protection, please contact Robaoa.

The fact that a hygiene liner or seal has been removed does not automatically eliminate rights relating to a genuine defect where applicable consumer law provides protection.

We may request photographs and additional information to help assess the issue.

29. Customer-Caused Damage

Robaoa's return policy does not cover damage caused after delivery by improper use, improper care, misuse, alteration, accidental damage, or failure to follow applicable product-care instructions.

This does not affect rights relating to a defect that existed when the goods were supplied.

30. Product Care

Customers should follow any care instructions supplied with the product.

Swimwear materials can be affected by factors such as chlorine, salt water, heat, oils, tanning products, sunscreen, rough surfaces, and improper washing.

Normal wear or damage caused by improper care is different from a manufacturing defect.

31. Proof of Purchase

Robaoa may request reasonable proof that the swimwear product was purchased from us.

Proof may include:

• Your Robaoa order number;
• Your order confirmation;
• The email address associated with the order; or
• Other reasonable purchase information.

32. Refunds to the Original Payment Method

Approved refunds are returned through the original payment method.

If an order was paid through Klarna, the refund will be submitted through the original transaction and Klarna will handle the applicable adjustment to the customer's payment arrangement.

33. Cancellation Before Shipment

A swimwear order may be cancelled before it has been dispatched.

Hygiene return restrictions do not apply to a product that has not yet been delivered to the customer.

To request cancellation, contact: help@robaoa.com

34. Orders Already Shipped

Once an order has been dispatched, Robaoa generally cannot intercept or cancel the physical shipment.

If you no longer want the product, you should receive the order and then follow the applicable return process.

This operational limitation does not remove mandatory cancellation rights that may apply under applicable law.

35. UK Consumer Rights

Nothing in this policy is intended to restrict mandatory consumer rights available under UK law.

Where the applicable UK distance-selling rules apply, eligible consumers generally have a statutory period in which they may notify a trader that they wish to cancel an eligible online purchase.

Customers may normally inspect clothing in a manner reasonably comparable to inspection in a physical store.

However, specific exceptions can apply to goods supplied sealed for health protection or hygiene reasons where the relevant seal is broken after delivery and the goods are no longer suitable for return.

Whether a particular hygiene exception applies depends on the product and the applicable legal requirements.

36. Rights Relating to Faulty Goods

Hygiene restrictions and Robaoa's voluntary return rules do not remove mandatory rights relating to products that are faulty, damaged, materially not as described, incorrectly supplied, or otherwise fail to meet applicable legal standards.

Please contact Robaoa Customer Support if you believe your product has a genuine fault.

37. Customers in the United States, Canada, and Australia

Robaoa also sells swimwear to customers in the United States, Canada, and Australia.

Nothing in this policy is intended to exclude or limit mandatory consumer rights that apply to a customer's purchase and cannot legally be excluded.

If applicable consumer law provides greater mandatory protection than our voluntary policy, the applicable mandatory consumer protection requirement will apply.

38. Return Abuse or Fraud

Robaoa may review return requests where there is reasonable evidence of fraud, return abuse, product substitution, hygiene-seal manipulation, or other misuse of the return process.

This does not affect mandatory consumer rights.

39. Contact Us

If you have questions about a swimwear return, hygiene requirement, exchange, defective item, or refund, contact Robaoa Customer Support.

Email: help@robaoa.com

Phone: +44 7441 484799

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time

Typical Email Response Time:
24–48 hours

Online chat support is also available through our website when the service is available.

40. Company Information

Brand: Robaoa

Legal Company: OZAOA LTD

Company Number: 16623048

Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom

Customer Support Email: help@robaoa.com

Customer Support Phone: +44 7441 484799

41. Changes to This Policy

Robaoa may update this Swimwear Returns & Hygiene Policy from time to time to reflect changes to our products, return procedures, hygiene requirements, legal obligations, or business practices.

When this policy is updated, the revised version will be published on this page and the "Last updated" date will be changed.

We encourage customers purchasing swimwear to review this policy before completing an order.