Payment Policy
Last updated: August 9, 2026
This Payment Policy explains the payment methods, currency, payment processing, billing, refunds, installment payments, and payment security applicable to purchases made through Robaoa.
Robaoa is operated by OZAOA LTD.
1. Accepted Payment Methods
Robaoa accepts secure online payments through the payment methods enabled in our Shopify checkout.
The payment methods currently available to you will be displayed during checkout before you complete your order.
Payment method availability may vary depending on your location, device, browser, order value, and the services made available by the relevant payment provider.
Please rely on the payment options displayed at checkout for the most accurate and current list of accepted payment methods.
2. Klarna Installment Payments
Robaoa supports Klarna as an installment or buy-now-pay-later payment option where Klarna is available and the customer is eligible.
Klarna availability may depend on factors including:
- Your country or region;
- Your order value;
- Your billing information;
- Klarna's eligibility requirements; and
- Klarna's approval process.
Robaoa does not determine whether an individual customer is approved for Klarna financing or installment services.
If you select Klarna at checkout, your use of Klarna is also subject to Klarna's applicable terms, privacy policy, payment schedule, and eligibility requirements.
3. Cash on Delivery
Robaoa does not currently accept Cash on Delivery (COD).
Orders must be paid using an available online payment method presented during checkout.
4. Website Currency
Robaoa's default store currency is United States Dollars (USD).
Product prices, promotional prices, shipping charges, order totals, and other amounts displayed by Robaoa are shown in USD unless another currency is expressly displayed during checkout.
The final currency and amount displayed before you submit payment will apply to your transaction.
5. Price Accuracy
Robaoa aims to ensure that product prices displayed on product pages, in the shopping cart, and during checkout are accurate and consistent.
Before submitting your order, you will have an opportunity to review:
- The products in your order;
- Product prices;
- Applicable discounts;
- Shipping charges;
- Any applicable taxes or charges collected by Robaoa; and
- The final order total.
You will not be charged until you proceed through the applicable payment authorization process.
6. Taxes
Prices displayed by Robaoa are intended to include applicable taxes collected by Robaoa unless otherwise clearly shown during checkout.
Robaoa does not add undisclosed taxes or mandatory charges after you have submitted your order.
If applicable law requires Robaoa to collect a tax or other mandatory amount separately, that amount will be disclosed during checkout before you complete payment.
7. Customs Duties and Import Charges
Where customs duties or import charges apply to an international order under Robaoa's standard shipping arrangement, Robaoa covers those applicable charges.
Customers should not normally be required to pay additional import duties in order to receive a Robaoa shipment.
If a carrier or customs authority unexpectedly requests an import-related payment, please contact us before making the payment:
8. Shipping Charges
Robaoa currently charges:
- $8.99 USD for Standard Shipping on qualifying orders below $59 USD; and
- Free Standard Shipping on qualifying orders of $59 USD or more.
The applicable shipping charge will be displayed during checkout before payment is completed.
Please refer to our Shipping Policy for complete shipping information.
9. Discount Codes
Robaoa may offer promotional or discount codes from time to time.
Unless a particular promotion expressly states otherwise, discount codes cannot be combined or stacked.
A discount code must be successfully applied during checkout in order to affect the order total.
Discount codes generally cannot be added retroactively after an order has been completed.
10. Sale and Promotional Pricing
Promotional or sale prices may be available for selected products for a limited period.
The price displayed during checkout before payment is submitted will be the applicable purchase price for the order.
Products clearly identified as Final Sale may be subject to specific return restrictions as described in our Returns & Refund Policy.
Final Sale terms do not restrict mandatory consumer rights that cannot legally be excluded.
11. Gift Cards
Robaoa does not currently sell or accept Robaoa gift cards.
If gift card functionality is introduced in the future, the applicable terms will be disclosed before customers purchase or use a gift card.
12. Payment Authorization
When you submit an order, your selected payment provider may authorize or verify the payment before the transaction is completed.
Payment authorization may include checks performed by the payment provider, card issuer, bank, Klarna, or other applicable financial service provider.
An order is not considered successfully paid until the applicable payment provider confirms or authorizes the transaction.
13. Payment Processing
Payments made through Robaoa are processed through Shopify's checkout environment and the payment providers enabled for our store.
The payment provider may process information including:
- Your payment method;
- Billing information;
- Transaction amount;
- Payment authorization information; and
- Information required to prevent fraud or complete the transaction.
Please refer to our Privacy Policy for additional information about how personal information is handled.
14. Payment Security
Robaoa uses Shopify's checkout infrastructure and supported payment providers to process online transactions.
Customers should only enter payment information through the secure checkout process available on robaoa.com.
Robaoa Customer Support will never ask you to send your complete credit card number, card security code, online banking password, or other full payment credentials by email, telephone, social media, or live chat.
If you receive a suspicious request claiming to be from Robaoa, please contact:
15. Billing Information
Customers are responsible for providing accurate billing and payment information during checkout.
Depending on the payment method, you may be asked to provide information including:
- Your full name;
- Billing address;
- Contact information; and
- Payment information required by the payment provider.
Incorrect billing information may cause payment authorization to fail or delay order processing.
16. Payment Declined or Failed
A payment may be declined or fail for reasons determined by your bank, payment provider, card issuer, Klarna, or other payment service.
Possible reasons may include:
- Incorrect payment information;
- Insufficient available funds;
- An expired payment method;
- Billing information that does not match the payment provider's records;
- A payment security check;
- A transaction limit; or
- A decision made by the payment provider or issuing bank.
If a payment is declined, Robaoa may not have access to the specific reason for the decline.
In that situation, please contact your payment provider or try another payment method available during checkout.
17. Pending Payments
In some circumstances, a payment may temporarily appear as pending while authorization or verification is being completed.
Order fulfilment may not begin until the payment has been successfully authorized or confirmed.
If a payment remains pending for an unusual period, please contact our customer support team.
18. Duplicate or Multiple Charges
If you believe you have been charged more than once for the same order, please first check whether one of the transactions is a temporary authorization or pending payment.
If multiple completed charges appear for the same order, contact:
Please provide:
- Your order number;
- The date of the transaction;
- The amounts shown; and
- Any other information reasonably necessary to investigate the payment.
Please do not send complete card numbers or card security codes by email.
19. Order Confirmation
After a successful order is placed, Robaoa will send an Order Confirmation email to the email address provided during checkout.
The confirmation will contain information relating to your purchase.
Please review your order confirmation and contact us promptly if you notice an issue.
20. Payment and Order Acceptance
Receiving an order submission does not mean that Robaoa is required to fulfil an order where payment has failed, the transaction cannot be authorized, or the order cannot lawfully or reasonably be fulfilled.
If we are unable to fulfil an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
21. Order Cancellation Before Shipment
Customers may request cancellation of an order before it has been dispatched.
If an eligible order is successfully cancelled before shipment, the applicable refund will be issued to the original payment method.
Please refer to our Order Cancellation Policy for complete cancellation information.
22. Refund Method
Approved refunds are issued to the original payment method used to place the order.
Robaoa does not normally issue refunds to a different bank account, card, digital wallet, or payment method.
Exceptions may apply where required by the payment provider or applicable law.
23. Refund Processing Time
For eligible product returns, approved refunds are normally processed by Robaoa within 7 calendar days after the returned item has been received and reviewed.
Cancellation refunds for orders successfully cancelled before shipment may be submitted after the cancellation is confirmed.
Please refer to our Returns & Refund Policy for complete refund terms.
24. Bank and Payment Provider Processing Times
After Robaoa submits a refund, your bank, card issuer, Klarna, or other payment provider may require additional time before the refunded amount appears in your account.
This additional processing period is controlled by the payment provider and is outside Robaoa's direct control.
25. Klarna Refunds
If an order paid through Klarna qualifies for a refund, Robaoa will submit the approved refund through the original payment transaction.
Klarna will then handle any applicable adjustment to your payment plan, future installments, or refund according to its own procedures.
Until Klarna confirms that the payment schedule has been updated, customers should continue to follow the instructions shown by Klarna.
26. Refunds for Cancelled Orders
If Robaoa confirms that an eligible order has been successfully cancelled before shipment, the amount paid for the cancelled order or cancelled item will be refunded through the original payment method.
If the entire order is successfully cancelled before dispatch, any standard shipping amount paid for that cancelled shipment will also be included in the applicable cancellation refund.
27. Currency Conversion and Bank Fees
Robaoa's default transaction currency is USD.
If your bank, card issuer, or payment provider operates your account in another currency, that provider may perform a currency conversion.
Your bank or payment provider may apply its own:
- Exchange rate;
- Foreign transaction fee;
- Currency conversion fee; or
- Other payment-provider charge.
These third-party charges are not set or collected by Robaoa unless they are expressly shown as part of the Robaoa checkout total.
Please contact your bank or payment provider if you have questions about charges imposed directly by that provider.
28. Chargebacks and Payment Disputes
If you believe there is a problem with an order or payment, we encourage you to contact Robaoa Customer Support so that we can investigate and attempt to resolve the issue.
Contact: help@robaoa.com
Nothing in this policy prevents a customer from exercising any lawful rights available through their bank, payment provider, or applicable consumer protection law.
29. Fraud Prevention and Payment Verification
Robaoa and its payment providers may use reasonable payment verification and fraud-prevention measures to protect customers and the business from unauthorized transactions.
In limited circumstances, additional information may be requested where reasonably necessary to verify an order or resolve a payment-related issue.
We will not ask customers to provide unnecessary sensitive payment credentials through unsecured communication methods.
30. Unauthorized Transactions
If you believe your payment method was used without your authorization, contact your bank or payment provider immediately.
You may also contact Robaoa Customer Support so that we can review any related order in our system.
Email: help@robaoa.com
31. Payment Information and Privacy
Information collected in connection with payments may be processed by Shopify and the payment providers involved in completing your transaction.
Robaoa may receive transaction-related information necessary to:
- Process and fulfil orders;
- Confirm payment status;
- Issue refunds;
- Prevent fraud;
- Provide customer support; and
- Meet legal and accounting obligations.
For more information about how Robaoa processes personal information, please refer to our Privacy Policy.
32. Payment Method Availability
Payment services can change over time.
A payment method previously available may no longer be offered, and new payment methods may become available.
The payment methods actually displayed in the Robaoa checkout at the time of purchase are the payment methods available for that transaction.
33. No Minimum Order Value
Robaoa does not currently require a minimum merchandise purchase amount in order to place a standard order.
The $59 USD threshold relates only to qualification for free standard shipping and is not a minimum purchase requirement.
34. Customer Responsibility
Before completing payment, customers should review:
- The products selected;
- Product variants, including size and color;
- Quantity;
- Shipping address;
- Billing information;
- Product prices;
- Discounts;
- Shipping charges; and
- The final order total.
If you notice an error after placing an order, contact us as soon as possible.
35. Consumer Rights
Nothing in this Payment Policy is intended to exclude, restrict, or replace any mandatory rights available to consumers under applicable consumer protection law.
Where applicable law provides rights that cannot legally be excluded, those rights will continue to apply.
36. Contact Us About Payments
If you have questions regarding a payment, billing issue, refund, failed transaction, or order charge, please contact Robaoa Customer Support.
Email: help@robaoa.com
Phone: +44 7441 484799
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time
Typical Email Response Time:
24–48 hours
Online chat support is also available through our website when the service is available.
37. Company Information
Brand: Robaoa
Legal Company: OZAOA LTD
Company Number: 16623048
Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom
Customer Support Email: help@robaoa.com
Customer Support Phone: +44 7441 484799
38. Changes to This Payment Policy
Robaoa may update this Payment Policy from time to time to reflect changes to our payment services, checkout options, payment providers, legal requirements, or business operations.
When changes are made, the revised policy will be published on this page and the "Last updated" date will be updated.
We encourage customers to review the payment information shown during checkout before completing each purchase.