Intellectual Property Policy
Last updated: August 9, 2026
This Intellectual Property Policy explains the ownership and permitted use of intellectual property associated with Robaoa, including our website, branding, product content, photographs, graphics, text, and other materials.
It also explains how intellectual property owners or their authorized representatives may contact Robaoa if they believe that content available through robaoa.com infringes their rights.
Robaoa is operated by OZAOA LTD, a company registered in England and Wales.
1. Scope of This Policy
This policy applies to content and materials made available through robaoa.com and other official Robaoa-operated services.
Intellectual property covered by this policy may include:
- Brand names;
- Logos;
- Website text;
- Product descriptions;
- Product photographs;
- Lifestyle photographs;
- Graphics;
- Icons;
- Artwork;
- Page layouts;
- Original website content;
- Video content;
- Marketing materials;
- Product presentation;
- Design elements;
- Original editorial content; and
- Other materials protected by applicable intellectual property law.
2. Ownership of Robaoa Content
Unless otherwise stated, content made available through Robaoa is owned by, licensed to, or otherwise lawfully used by Robaoa, OZAOA LTD, or the applicable rights holder.
Nothing on robaoa.com should be interpreted as transferring ownership of intellectual property rights to website visitors or customers.
3. Robaoa Brand
The name Robaoa, together with associated branding, logos, graphics, and brand identifiers used by Robaoa, may be protected by applicable trademark, copyright, passing-off, design, or other intellectual property laws.
Nothing in this policy represents that a particular Robaoa brand element is registered as a trademark unless registration is expressly stated by Robaoa.
4. No Unauthorized Brand Use
You must not use the Robaoa name, logo, branding, or other brand identifiers in a manner that falsely suggests:
- That you are Robaoa;
- That you are OZAOA LTD;
- That you are officially affiliated with Robaoa;
- That Robaoa sponsors or endorses you;
- That Robaoa has authorized your website, business, product, or service; or
- That you are an authorized representative of Robaoa when you are not.
5. Website Content
Original text, photographs, graphics, layouts, banners, icons, product presentation, and other creative materials appearing on robaoa.com may be protected by copyright or other intellectual property rights.
Except where permitted by law or expressly authorized by Robaoa or the applicable rights holder, such content may not be copied, reproduced, republished, distributed, sold, licensed, or commercially exploited.
6. Product Images
Product images displayed on Robaoa are owned by, licensed to, or otherwise lawfully used by Robaoa or OZAOA LTD.
Product photographs may not be copied and used to advertise, sell, or promote another business's products without appropriate authorization from the relevant rights holder.
7. Lifestyle and Marketing Images
Lifestyle photographs, campaign images, banners, promotional graphics, and other visual marketing materials displayed by Robaoa may be protected by copyright and other applicable rights.
These materials may not be reproduced or commercially reused without appropriate authorization where such authorization is legally required.
8. Product Descriptions
Original product descriptions, editorial copy, category descriptions, promotional text, and other original written material created for Robaoa may be protected by copyright.
You may not systematically copy Robaoa's original written content for use on another commercial website, marketplace, catalogue, or advertising campaign without appropriate authorization.
9. Product Designs
Certain products, patterns, prints, decorative elements, shapes, or other design features may be protected by registered or unregistered design rights, copyright, trademark rights, or other intellectual property rights belonging to Robaoa, OZAOA LTD, a supplier, designer, manufacturer, or another rights holder.
Nothing on the Robaoa website grants permission to manufacture or reproduce a protected product design.
10. Website Design and Layout
Individual elements of Robaoa's website may be owned by Robaoa, Shopify, theme developers, application developers, licensors, or other third parties.
Nothing in this policy claims ownership over third-party software, themes, code, applications, or other materials owned by independent rights holders.
11. Shopify and Third-Party Technology
Robaoa operates using Shopify and may use third-party themes, applications, fonts, software, services, and technologies.
Intellectual property rights in those third-party materials remain with their respective owners or licensors.
References to third-party products, platforms, or services do not transfer ownership of those rights to Robaoa.
12. Third-Party Trademarks
Third-party brand names, logos, service names, payment provider names, carrier names, technology names, and other trademarks appearing on Robaoa remain the property of their respective owners.
Examples may include names used to identify ecommerce, payment, logistics, advertising, analytics, or technology providers.
Use of a third-party name for identification purposes does not necessarily imply ownership, sponsorship, or endorsement by Robaoa.
13. Personal Use
Customers may view and use the Robaoa website for normal personal, non-commercial shopping purposes.
You may save reasonable information necessary for your own order, customer-service request, return, purchase record, or other legitimate personal use.
14. Commercial Use
Unless permitted by applicable law or expressly authorized by the relevant rights holder, Robaoa website content must not be used for another commercial business.
Prohibited unauthorized commercial uses may include:
- Copying Robaoa product photographs for another store;
- Copying original Robaoa marketing images;
- Copying substantial original product descriptions;
- Using Robaoa branding to promote unrelated products;
- Creating a website that falsely appears to be an official Robaoa website;
- Using Robaoa materials in misleading advertisements; or
- Using Robaoa branding to impersonate the company.
15. No Implied License
Making content publicly viewable on robaoa.com does not automatically grant a license to reproduce, distribute, modify, sell, sublicense, or commercially exploit that content.
Any permission must come from Robaoa or the applicable rights holder where permission is legally required.
16. Linking to Robaoa
You may link to publicly available Robaoa webpages in a lawful and non-misleading manner.
A link must not falsely suggest that Robaoa sponsors, endorses, or is officially affiliated with the linking website or business.
We may request removal of a link where its presentation is unlawful, misleading, deceptive, or infringes applicable rights.
17. Screenshots and References
Reasonable screenshots or references to Robaoa may be permitted where allowed by applicable law, including for legitimate commentary, reporting, comparison, customer support, or other lawful purposes.
Such use must not falsely imply authorization or affiliation and remains subject to applicable intellectual property law.
18. User-Submitted Content
Robaoa may allow customers to submit reviews, ratings, photographs, comments, or other content.
Customers should only submit content that they have the legal right to provide.
You must not knowingly submit content that infringes another person's copyright, trademark, privacy, publicity, design, or other legal rights.
19. Rights in Customer Reviews and Content
You retain ownership of intellectual property rights you hold in original content that you submit to Robaoa.
By voluntarily submitting content for publication through Robaoa, you grant Robaoa and OZAOA LTD a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use the submitted content as reasonably necessary to:
- Operate the Robaoa website;
- Display customer reviews;
- Provide customer-service functions;
- Promote Robaoa products and services; and
- Operate related Robaoa marketing activities.
This license does not transfer ownership of your original intellectual property to Robaoa.
20. Responsibility for Submitted Content
By submitting content, you confirm that, to the best of your knowledge, you have the necessary rights or permissions to provide that content for the intended use.
Robaoa may remove submitted content where we reasonably believe it infringes intellectual property rights, violates applicable law, or breaches our Terms of Service.
21. Intellectual Property Complaints
Robaoa respects the intellectual property rights of others.
If you believe that material displayed on robaoa.com infringes intellectual property rights that you own or are authorized to enforce, please send a notice to:
Email: help@robaoa.com
22. Information to Include in an Intellectual Property Complaint
To help us review your complaint efficiently, please provide as much of the following information as reasonably possible:
- Your full legal name;
- Your company or organization name, if applicable;
- Your email address;
- Your telephone number, where appropriate;
- A description of the intellectual property right involved;
- Evidence that you own or are authorized to act for the rights holder;
- Registration details, where the right is registered and those details are relevant;
- A clear description of the allegedly infringing material;
- The exact URL or URLs where the material appears;
- An explanation of why you believe the use infringes your rights;
- Any supporting documents or evidence reasonably relevant to the complaint; and
- A statement confirming that the information provided is accurate to the best of your knowledge.
23. Copyright Complaints
If your complaint concerns copyright, please identify:
- The original copyrighted work;
- The content on Robaoa that you believe infringes that work;
- The location of the allegedly infringing content;
- Your relationship to the copyright owner; and
- Any supporting evidence showing ownership or authorization.
24. Trademark Complaints
If your complaint concerns a trademark, please provide information reasonably sufficient to identify the trademark and the rights being asserted.
This may include:
- The trademark name or representation;
- The trademark owner;
- Registration number, where applicable;
- Registration jurisdiction, where applicable;
- The goods or services covered, where relevant;
- The material on Robaoa that you believe creates an infringement; and
- An explanation of your concerns.
25. Design Rights Complaints
If your complaint concerns a registered or unregistered design right, please provide sufficient information to identify:
- The design being protected;
- The owner of the relevant right;
- Registration information, if applicable;
- The product or content on Robaoa that is the subject of the complaint; and
- The basis on which you believe infringement has occurred.
26. Authorized Representatives
If you submit an intellectual property complaint on behalf of another person or business, Robaoa may request evidence that you are authorized to act for the relevant rights holder.
This may include reasonable documentation confirming your authority.
27. Review of Intellectual Property Complaints
Robaoa will review reasonably complete intellectual property complaints in good faith.
Depending on the circumstances, we may:
- Request additional information;
- Review the relevant website content;
- Review available ownership or licensing information;
- Contact relevant suppliers or content providers;
- Temporarily restrict content while a matter is reviewed where appropriate;
- Remove or modify content where appropriate; or
- Decline a complaint where sufficient evidence of infringement has not been provided.
28. No Automatic Finding of Infringement
Receiving a complaint does not automatically establish that intellectual property infringement has occurred.
Robaoa may review the information provided and consider other relevant information before deciding what action is appropriate.
29. False or Misleading Complaints
Intellectual property complaints should be submitted honestly and in good faith.
Do not knowingly submit false ownership claims, fabricated evidence, or materially misleading information.
Robaoa reserves the right to take appropriate action where a complaint appears fraudulent, abusive, or intentionally misleading.
30. Content Removed Following a Complaint
Where Robaoa determines that removal or modification is appropriate, we may remove, disable, replace, or modify the relevant content.
The exact response will depend on the nature of the complaint, the evidence available, applicable law, and the rights involved.
31. Disputed Claims
Intellectual property disputes can involve competing ownership, licensing, authorization, or legal claims.
Where a dispute cannot reasonably be resolved through our internal review, the parties may need to obtain independent legal advice or pursue the remedies available to them under applicable law.
Robaoa does not act as a court or tribunal for private intellectual property disputes.
32. Counterfeit Products
Robaoa does not knowingly offer counterfeit products.
If you believe that a product offered through Robaoa unlawfully uses another party's protected trademark, design, copyright, or other intellectual property, please contact us with the information described in this policy.
We will review sufficiently supported complaints and take appropriate action where warranted.
33. Robaoa Product Content
Robaoa uses product information, images, and other materials that we own, license, receive with permission, or otherwise have the legal right to use.
If an intellectual property owner believes that any material has been used without proper authorization, we encourage the rights holder to contact us promptly so that we can investigate.
34. Unauthorized Robaoa Websites or Accounts
Robaoa is not responsible for websites, social media accounts, advertisements, or sellers operated by unrelated third parties that falsely claim to be Robaoa.
Customers should verify that they are purchasing through the official Robaoa website:
robaoa.com
If you encounter a website or account that appears to impersonate Robaoa, please report it to:
35. Unauthorized Use of Robaoa Images
If Robaoa identifies unauthorized commercial use of its protected images, branding, or original content, OZAOA LTD may take reasonable action to protect applicable intellectual property rights.
Such action may include contacting the relevant website, marketplace, platform, hosting provider, advertising provider, or other appropriate service.
36. Reporting Unauthorized Sellers
If you believe another seller is falsely presenting itself as Robaoa or is using Robaoa branding in a misleading manner, please contact:
Please provide, where possible:
- The website or marketplace URL;
- The seller name;
- Relevant screenshots;
- Links to affected listings; and
- A brief explanation of your concern.
37. Social Media Content
Robaoa may publish original photographs, videos, graphics, captions, and marketing materials through official social media accounts.
Intellectual property rights in original Robaoa-created content remain with the applicable rights holder.
Sharing content through normal social-media sharing functions does not transfer ownership of the underlying intellectual property.
38. Customer Photographs and Social Content
Robaoa will not claim ownership of a customer's original photograph merely because the customer purchases a Robaoa product.
Where Robaoa wishes to use customer-created social media content outside the scope of an existing lawful license, we may seek appropriate permission or rely on another lawful basis where applicable.
39. Modifications to Robaoa Content
Unauthorized modification of Robaoa content does not remove the intellectual property rights that may exist in the original material.
Altered, cropped, filtered, translated, or otherwise modified Robaoa content may still be subject to applicable rights.
40. Automated Collection of Content
Automated access to public website content must comply with applicable law, these Terms, and any technical restrictions implemented by Robaoa.
Nothing in this policy grants permission to systematically reproduce Robaoa's protected commercial content or database materials where such reproduction would otherwise require authorization.
41. Intellectual Property and Product Reviews
Customers submitting reviews should avoid uploading photographs, artwork, text, logos, or other materials belonging to another person where they do not have the necessary rights to submit them.
Robaoa may remove review content following a valid intellectual property complaint.
42. Reservation of Rights
All rights not expressly granted in this policy remain reserved by Robaoa, OZAOA LTD, and the applicable third-party rights holders.
Nothing in this policy limits rights or permitted uses available under applicable intellectual property law.
43. Relationship With Our Terms of Service
This Intellectual Property Policy forms part of Robaoa's broader website terms and should be read together with our Terms of Service.
If you use Robaoa content, submit user-generated content, or submit an intellectual property complaint, the relevant provisions of our Terms of Service may also apply.
44. Applicable Law
Robaoa is operated by a company registered in England and Wales.
Intellectual property issues may be subject to the laws of England and Wales as well as other applicable laws depending on the type of right, the jurisdiction in which protection exists, and the circumstances of the relevant use.
Nothing in this policy is intended to determine the outcome of a particular intellectual property dispute.
45. Contact for Intellectual Property Matters
Intellectual property complaints, permission requests, and related enquiries should be sent to:
Robaoa / OZAOA LTD
Email: help@robaoa.com
Phone: +44 7441 484799
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time
Typical Email Response Time:
24–48 hours
46. Company Information
Brand: Robaoa
Legal Company: OZAOA LTD
Company Number: 16623048
Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom
Email: help@robaoa.com
Phone: +44 7441 484799
47. Changes to This Policy
Robaoa may update this Intellectual Property Policy from time to time to reflect changes in our website, content, products, business practices, legal requirements, or intellectual property procedures.
When this policy is updated, the revised version will be published on this page and the "Last updated" date will be changed.
We encourage rights holders and website users to review the current version of this policy when submitting an intellectual property-related request.