Cookie Policy

Last updated: August 9, 2026

This Cookie Policy explains how Robaoa uses cookies, pixels, tags, local storage, and similar technologies when you visit or interact with robaoa.com.

This policy should be read together with our Privacy Policy, which explains more generally how Robaoa collects, uses, shares, stores, and protects personal information.

Robaoa is operated by OZAOA LTD, a company registered in England and Wales.

1. What Are Cookies?

Cookies are small data files that websites may place or store on your browser or device when you visit a website.

Cookies can help websites remember information about your visit, maintain shopping cart functionality, support account and security features, remember preferences, understand how visitors use the website, measure advertising performance, and provide other website functionality.

Some cookies are created directly by Robaoa or the technology used to operate our website. Others may be created by third-party service providers whose technologies are integrated into our website.

2. Similar Technologies

In addition to traditional browser cookies, Robaoa and our service providers may use similar technologies, including:

• Pixels;
• Tracking tags;
• Web beacons;
• Local storage;
• Software development technologies;
• Advertising identifiers;
• Conversion tracking technologies; and
• Other technologies that store or access information on a device.

References to "cookies" in this policy may also include these similar technologies where appropriate.

3. Why Robaoa Uses Cookies

Robaoa may use cookies and similar technologies for purposes including:

• Operating our online store;
• Maintaining shopping cart functionality;
• Supporting checkout;
• Keeping the website secure;
• Supporting customer accounts;
• Remembering customer preferences;
• Providing wishlist functionality;
• Supporting customer reviews;
• Understanding how visitors use our website;
• Measuring website performance;
• Diagnosing technical problems;
• Improving our website and customer experience;
• Measuring advertising effectiveness;
• Tracking advertising conversions;
• Creating or measuring advertising audiences where permitted;
• Supporting remarketing activities where permitted; and
• Supporting email and marketing activities where applicable.

4. Categories of Cookies We Use

Cookies and similar technologies used on Robaoa generally fall into the following categories.

Strictly Necessary Cookies

Strictly necessary cookies are required for important website functions and services requested by the user.

They may be used to:

• Maintain your shopping cart;
• Operate checkout;
• Process website navigation;
• Support customer login or authentication;
• Maintain website security;
• Prevent fraud or abuse;
• Remember privacy and consent choices;
• Maintain session functionality; and
• Provide other essential ecommerce functionality.

Because these technologies are necessary to provide services requested by the user or to operate essential website functions, they may operate without optional advertising or analytics consent where permitted by applicable law.

Functional Cookies

Functional cookies help provide additional website features and remember choices made by visitors.

They may be used to:

• Remember website preferences;
• Support wishlist features;
• Remember selected settings;
• Improve website convenience; and
• Support optional functionality requested by the user.

Analytics and Performance Cookies

Analytics and performance technologies help us understand how visitors use Robaoa and how our website performs.

They may help us understand:

• Which pages are visited;
• How visitors navigate between pages;
• How long visitors interact with certain areas of the website;
• Which website features are used;
• Whether technical errors occur;
• How customers arrive at Robaoa; and
• How the overall website experience can be improved.

Where required by applicable law, these technologies are activated only after the appropriate consent has been obtained.

Advertising and Marketing Cookies

Advertising and marketing technologies may be used to measure advertising campaigns, understand advertising interactions, attribute purchases or conversions, and provide more relevant advertising where permitted.

They may be used to:

• Measure advertising conversions;
• Measure campaign performance;
• Understand whether an advertisement resulted in a visit or purchase;
• Limit or manage advertising delivery;
• Create advertising audiences where permitted;
• Support remarketing;
• Personalize advertising where permitted; and
• Measure interactions across websites, applications, or devices where permitted.

Where consent is required, advertising and marketing technologies will not be activated until the required consent has been obtained.

5. Cookie Consent

Robaoa provides cookie and privacy controls for visitors in regions where consent or other privacy choices are required or made available.

When you first visit Robaoa, you may be presented with a cookie banner or privacy control that allows you to make choices regarding non-essential cookies and similar technologies.

Depending on your location, you may be able to:

• Accept non-essential cookies;
• Reject non-essential cookies;
• Manage individual cookie categories; or
• Change previously selected preferences.

Rejecting optional cookies will not prevent strictly necessary technologies required to operate essential website functions from being used where permitted by law.

6. Non-Essential Cookies

Where applicable law requires consent, Robaoa does not intentionally activate non-essential analytics, advertising, or similar tracking technologies until the required consent has been obtained.

This includes applicable tracking technologies associated with services such as Meta advertising and Google Analytics where those technologies require consent in the visitor's jurisdiction.

7. Changing Your Cookie Preferences

You can change your cookie preferences after your initial choice through the Cookie Settings or privacy controls available on the Robaoa website.

You may use these controls to withdraw consent or change your preferences for optional cookie categories.

Changing your preferences does not affect processing that was lawfully carried out before your settings were changed.

8. Browser Cookie Controls

Most web browsers also provide settings that allow users to view, delete, block, or restrict cookies.

The exact controls depend on the browser and device you use.

Please note that blocking all cookies through your browser may affect important website functionality, including shopping cart, account, checkout, or preference features.

9. Shopify

Robaoa is built and operated using the Shopify ecommerce platform.

Shopify may use cookies and similar technologies necessary to provide and secure ecommerce functionality, including:

• Storefront functionality;
• Shopping cart functionality;
• Checkout;
• Customer accounts;
• Security;
• Fraud prevention;
• Session management;
• Privacy preferences; and
• Website performance.

Shopify technologies may also support analytics or other services depending on store configuration and the visitor's privacy choices.

10. Google Analytics / GA4

Robaoa uses Google Analytics / GA4 to help understand website usage and performance.

Depending on configuration and your privacy choices, Google Analytics may process information relating to:

• Website visits;
• Pages viewed;
• Website interactions;
• Session information;
• Device and browser information;
• Approximate location;
• Traffic source information;
• Technical identifiers; and
• Conversion or ecommerce activity.

Where consent is required, Google Analytics technologies will be handled according to the consent choices made through our website.

11. Google Ads

Robaoa uses Google Ads for advertising, conversion measurement, and related marketing activities.

Google advertising technologies may help us understand whether a visitor interacted with an advertisement before visiting Robaoa or completing a purchase.

Depending on your location, settings, and consent choices, these technologies may also support advertising measurement, audience creation, or remarketing.

12. Meta Pixel

Robaoa uses the Meta Pixel and related Meta advertising technologies.

These technologies may be used to:

• Measure Meta advertising performance;
• Measure purchases and other conversions;
• Understand interactions with Robaoa following a Meta advertisement;
• Create advertising audiences where permitted;
• Support remarketing where permitted; and
• Improve advertising measurement.

Where consent is required, applicable Meta tracking technologies will not be intentionally activated until the required consent has been obtained.

13. TikTok Pixel

Robaoa uses the TikTok Pixel and related TikTok advertising technologies.

These technologies may help measure advertising performance, website interactions, conversions, and campaign effectiveness.

Where permitted and subject to applicable privacy choices, they may also support audience and remarketing functions.

14. Pinterest Technologies

Robaoa uses Pinterest advertising or measurement technologies.

These technologies may be used to measure advertising performance, conversions, website interactions, and campaign attribution.

Optional Pinterest advertising technologies are subject to applicable consent and privacy controls.

15. Snapchat Technologies

Robaoa uses Snapchat advertising or measurement technologies.

These technologies may be used to understand advertising interactions, measure conversions, and evaluate advertising performance.

Optional Snapchat advertising technologies are subject to applicable consent and privacy controls.

16. Microsoft Clarity

Robaoa uses Microsoft Clarity to help understand how visitors interact with our website and identify areas where the user experience may be improved.

Depending on configuration and consent choices, this technology may process information about website interactions, navigation patterns, device information, and session activity.

Where consent is required, Microsoft Clarity technologies are subject to the visitor's applicable consent preferences.

17. Hotjar

Robaoa uses Hotjar to help understand website usability and visitor interaction patterns.

Hotjar may process website interaction and technical information depending on our configuration and the visitor's privacy choices.

Where required by applicable law, Hotjar technologies are used only after the appropriate consent has been obtained.

18. Klaviyo

Robaoa uses Klaviyo to support email marketing and related customer communication activities.

Depending on configuration, Klaviyo technologies may help us understand marketing interactions such as:

• Email engagement;
• Website visits associated with marketing campaigns;
• Products viewed;
• Shopping activity;
• Purchase activity; and
• Marketing attribution.

Marketing communications and applicable tracking activities are subject to relevant consent, unsubscribe, and privacy requirements.

19. Shopify Email

Robaoa uses Shopify Email for customer marketing and communication activities.

Shopify Email and related Shopify technologies may process information necessary to send messages and measure marketing activity.

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the relevant message.

20. Review Applications

Robaoa uses applications that provide product review functionality.

Review applications may use cookies or similar technologies to:

• Operate review functionality;
• Associate reviews with relevant products or customers;
• Prevent abuse or duplicate submissions;
• Maintain review sessions; and
• Support other review-related functionality.

21. Wishlist Applications

Robaoa uses wishlist functionality that may use cookies or similar technologies to remember products a visitor has saved.

Wishlist technologies may use account identifiers, browser storage, session identifiers, or similar technologies depending on whether the customer is signed in.

22. Live Chat and Customer Support Technologies

Robaoa provides online chat support when the service is available.

Live chat or customer support technologies may use cookies or similar technologies to maintain a conversation, identify a session, preserve chat history, provide support, or protect against misuse.

23. First-Party and Third-Party Cookies

Robaoa may use both first-party and third-party cookies.

First-Party Cookies

First-party cookies are associated with Robaoa or with the technologies used directly to operate robaoa.com.

Third-Party Cookies

Third-party cookies or similar technologies may be associated with external service providers integrated into our website, such as analytics, advertising, ecommerce, marketing, review, or customer-service providers.

Third-party providers may process information according to their own privacy notices and legal responsibilities.

24. Session and Persistent Cookies

Cookies may also be classified according to how long they remain active.

Session Cookies

Session cookies generally remain active only during a browser session and may be removed when the browser is closed.

Persistent Cookies

Persistent cookies may remain on a device for a defined period or until they are removed, depending on the cookie, browser settings, provider configuration, or user choice.

25. Cookie Duration

The duration of individual cookies varies according to their purpose and the service provider responsible for the technology.

Some cookies last only for the current browser session, while others may remain for a longer period.

Third-party providers may change cookie names, technical configurations, or retention periods as their services evolve.

Current cookies stored in your browser can generally be reviewed through your browser's privacy or developer settings.

26. Consent Records

Robaoa or the technology used to operate our privacy controls may store information relating to your cookie choices.

This may be necessary to remember whether you accepted or rejected optional cookie categories and to avoid repeatedly requesting the same preference during every page visit.

27. Withdrawing Consent

Where you have previously provided consent for optional cookies or similar technologies, you may withdraw that consent through the Cookie Settings or privacy controls available on Robaoa.

After consent is withdrawn, applicable optional technologies should no longer be used for future activity in accordance with your revised preferences, subject to technical processing required to record or apply those choices.

28. Deleting Existing Cookies

Changing your Robaoa cookie preferences does not necessarily remove cookies that were previously stored on your device.

You can generally remove existing cookies through your browser settings.

Please consult the privacy or cookie settings for the browser or device you use for instructions.

29. Consequences of Rejecting Cookies

You can reject optional cookies without being prevented from browsing the basic Robaoa website.

However, disabling certain functional technologies may affect optional features, preferences, or website functionality.

Strictly necessary technologies may continue to operate where required to provide essential services requested by the visitor.

30. Do Not Track Signals

Some browsers provide "Do Not Track" settings.

Because technical standards and legal requirements relating to browser signals may vary, the way these signals are handled may depend on applicable law and the capabilities of the technology providers used by Robaoa.

31. Global Privacy Control

Where applicable law requires recognition of a legally valid browser-based privacy preference signal, such as Global Privacy Control, Robaoa and the technologies used on our website may process the signal in accordance with applicable requirements and available platform functionality.

32. Advertising Opt-Out Rights

Depending on where you live, applicable privacy law may provide rights to opt out of certain targeted advertising, cross-context behavioral advertising, sharing, or similar advertising activities.

Where such rights apply, Robaoa provides applicable privacy or Cookie Settings controls to allow users to exercise available choices.

33. Email Marketing Preferences

Cookie preferences are separate from your email marketing subscription.

If you wish to stop receiving promotional emails from Robaoa, use the unsubscribe link included in the relevant marketing email.

You may continue to receive transactional messages relating to orders, shipping, returns, refunds, security, or customer service where necessary.

34. SMS Marketing Preferences

Cookie settings are also separate from SMS marketing preferences.

If you have subscribed to Robaoa SMS marketing, you may unsubscribe using the opt-out instructions provided in the applicable message or by contacting Robaoa Customer Support.

35. Children

Robaoa's services are intended for adults and are not directed to persons under the age of 18.

We do not intentionally use our website to target children under 18 with behavioral advertising.

36. Third-Party Privacy Practices

Some technologies used on Robaoa are provided by independent third parties.

These providers may process information according to their own privacy policies, cookie policies, terms, and legal obligations.

Robaoa does not control all independent processing performed by third-party service providers.

37. International Processing

Some of the technology providers used by Robaoa operate internationally.

As a result, information collected through cookies and similar technologies may be processed in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, appropriate mechanisms or protections will apply as described in our Privacy Policy.

38. Cookie and Privacy Settings by Region

Cookie banners, consent requirements, opt-out controls, and available privacy settings may differ depending on the visitor's country or region.

This is because applicable privacy and electronic communications laws may impose different requirements in different jurisdictions.

Robaoa uses privacy controls intended to provide appropriate choices based on the relevant visitor and available website configuration.

39. Updates to Our Cookie Technologies

The technologies and service providers used by Robaoa may change as our website develops.

We may add, remove, replace, or reconfigure analytics, advertising, ecommerce, marketing, customer service, review, or other technologies.

Where required, our Cookie Policy and privacy controls will be updated to reflect material changes.

40. Relationship With Our Privacy Policy

This Cookie Policy explains specifically how cookies and similar technologies are used.

For additional information about:

• The personal information Robaoa collects;
• Why we process personal information;
• Who receives personal information;
• International data transfers;
• Data retention;
• Your privacy rights; and
• How to submit a privacy request;

please refer to our Privacy Policy.

41. Contact Us About Cookies or Privacy

If you have questions about this Cookie Policy, our use of cookies, or your privacy choices, please contact Robaoa.

Email: help@robaoa.com

Phone: +44 7441 484799

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time

Typical Email Response Time:
24–48 hours

42. Company Information

Brand: Robaoa

Legal Company: OZAOA LTD

Company Number: 16623048

Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom

Privacy Contact Email: help@robaoa.com

Phone: +44 7441 484799

43. Changes to This Cookie Policy

Robaoa may update this Cookie Policy from time to time to reflect changes in our website, technology providers, advertising services, analytics tools, privacy practices, or legal requirements.

When this Cookie Policy is updated, the revised version will be published on this page and the "Last updated" date will be changed.

We encourage visitors to review this Cookie Policy periodically to remain informed about how Robaoa uses cookies and similar technologies.