• About Us

About Us

About Us

Welcome to Robaoa, an online women's fashion store focused on swimwear, beachwear, and resort-inspired styles for warm-weather days, holidays, and destination escapes.

Robaoa was established in August 2026 and is operated by OZAOA LTD, a company registered in England and Wales.

Our Focus

Robaoa brings together women's fashion designed for beach, resort, vacation, and summer styling.

Our product selection includes categories such as:

  • Bikinis;
  • One-piece swimwear;
  • Beach dresses;
  • Cover ups;
  • Beach tops;
  • Beach pants;
  • Beach rompers; and
  • Other resort and warm-weather fashion styles.

Our goal is to make it easier for customers to discover coordinated styles for days by the water, holidays, resort stays, and relaxed summer occasions.

Our Approach

We believe online shopping should be clear, straightforward, and easy to understand.

That is why we aim to provide customers with clear information about:

  • Product details;
  • Available sizes and colors;
  • Product pricing;
  • Shipping costs;
  • Estimated delivery times;
  • Returns and refunds;
  • Payment options; and
  • Customer support.

Important purchasing information is made available before customers complete their orders so that they can make informed purchasing decisions.

Our Products

Robaoa offers women's swimwear and fashion products manufactured in China.

Products offered through Robaoa are part of our own inventory and are not sold through a dropshipping arrangement.

We aim to provide accurate product photographs, descriptions, available options, and sizing information on each product page.

Because sizing can vary between different styles, customers should review the size information provided for the specific product before ordering.

Where We Operate

Robaoa is operated by OZAOA LTD in the United Kingdom.

Orders are dispatched from the United Kingdom.

Robaoa currently serves customers in:

  • United States;
  • United Kingdom;
  • Canada; and
  • Australia.

Please refer to our Shipping Policy for current shipping rates, processing times, and estimated delivery times.

Shipping and Order Tracking

Orders are normally processed within 1–3 business days.

Tracking information is provided after an order has been dispatched.

Customers receive an Order Confirmation after placing an order and a Shipping Confirmation with tracking information after dispatch.

Returns and Exchanges

Robaoa provides an eligible 30-day return period from the date of delivery, subject to the conditions and exclusions described in our Returns & Refund Policy.

Eligible exchanges are also accepted, subject to product availability and applicable return conditions.

Special hygiene requirements apply to swimwear and other hygiene-sensitive products.

Please review our Returns & Refund Policy and Swimwear Returns & Hygiene Policy before returning an item.

Customer Support

If you have questions before or after placing an order, our customer support team is available to assist with:

  • Product questions;
  • Order information;
  • Shipping and tracking;
  • Address changes before dispatch;
  • Returns and exchanges;
  • Refunds;
  • Payment questions; and
  • Other customer service enquiries.

Email: help@robaoa.com

Phone: +44 7441 484799

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM London time

Typical Email Response Time:
24–48 hours

Online chat support is also available through our website when the service is available.

Our Commitment to Transparency

We want customers to understand who they are purchasing from and the terms that apply to their order.

Robaoa therefore provides publicly accessible information covering:

  • Our legal company information;
  • Customer service contact details;
  • Shipping terms;
  • Returns and refunds;
  • Order cancellation;
  • Payment information;
  • Privacy and cookies; and
  • Website terms and conditions.

If anything about an order or policy is unclear, customers are encouraged to contact us before completing a purchase.

Secure Online Shopping

Robaoa operates through the Shopify ecommerce platform.

Payments are completed through the secure payment methods available through our Shopify checkout.

The payment methods available for a particular customer will be displayed during checkout before the order is submitted.

Robaoa does not currently accept Cash on Delivery.

Our Website

The official Robaoa website is:

robaoa.com

Customers should use our official website and published customer service contact information when contacting Robaoa regarding an order.

Company Information

Brand: Robaoa

Legal Company: OZAOA LTD

Company Number: 16623048

Registered Office:
FLAT 2 HAYESEND HOUSE
BLACKSHAW ROAD
LONDON
ENGLAND
SW17 0DH
United Kingdom

Customer Support Email: help@robaoa.com

Customer Support Phone: +44 7441 484799

Contact Robaoa

We welcome questions about our products, orders, shipping, returns, payments, and website services.

For assistance, contact:

Robaoa Customer Support
Email: help@robaoa.com
Phone: +44 7441 484799

Customer service is available Monday through Friday from 9:00 AM to 5:00 PM London time.